[Remote] Project Manager, Partner Experience

Note: The job is a remote job and is open to candidates in USA. Justworks is a company that provides support to businesses by solving HR issues and enabling them to focus on their operations. They are seeking a Project Manager for Partner Experience who will leverage project management skills to enhance the Justworks Channel Partner program, maintain partner operations, and ensure effective communication and collaboration across teams.ResponsibilitiesHelp to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program ManagerMaintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communicationsDevelopment and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programsAct as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issuesSupport the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewalsCollect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support frameworkServe as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner ManagersSkillsMinimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service-focused industry, with exposure and experience in program or project managementProficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plusExceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutionsBachelor's degree in Business Administration, Communication, or related field preferredStrong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scaleAbility to analyze feedback and performance data to identify trends and recommend improvementsBachelor's degree in Business Administration, Communication, or related field preferredBenefitsGreat benefitsWellness program offeringsCompany retreatsThe ability to interact with and learn from leaders in the startup communityCompany OverviewJustworks is a cloud-based HR and payroll platform that helps small and mid-sized companies manage payroll, benefits, compliance, and HR. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.justworks.com.Company H1B SponsorshipJustworks has a track record of offering H1B sponsorships, with 1 in 2026, 14 in 2025, 19 in 2024, 15 in 2023, 19 in 2022, 6 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.