[Remote] Project Manager Lead

Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is seeking a Project Manager Lead to oversee technical implementation delivery for ImageCentre and DirectLink products in the banking sector. The role involves managing team performance, ensuring operational excellence, and serving as a primary escalation path for client support during critical periods.ResponsibilitiesSenior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clientsPeople and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practiceServes as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clientsMust work US business hours; 15% travel to client sites and internal engagements as requiredOversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolioMonitor project health, milestone adherence, and quality of deliverables across concurrent client engagementsDrive standardisation of implementation processes, methodologies, and documentation practicesManage delivery risks, scope changes, and cross-team dependencies proactivelyExcellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneouslyImageCentre — working technical knowledge across installation, configuration, and implementation lifecycleDirectLink (all products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modulesSufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issuesUnderstanding of item processing and distributed capture workflows to support delivery oversight and client conversationsAbility to engage credibly with technical teams and clients on platform capabilities, constraints, and solutionsExcellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issuesPrimary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)Facilitate rapid root-cause analysis and corrective action across implementation and platform teamsManage client escalations with composure, clarity, and accountability; restore confidence and drive to resolutionEstablish escalation protocols and support frameworks to minimise recurrence and improve team response capabilityExcellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levelsTalent assessment — evaluate team member capabilities, identify skill gaps, and build development plansExcellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culturePerformance management — set clear objectives, provide regular feedback, and manage accountabilityWorkforce and capacity planning — align staffing to project demand, manage utilisation, and support resource allocation decisionsExcellent communication skills — presents complex information clearly to clients, executives, and cross-functional teamsSenior leadership presence — influences without authority, builds trust, and drives alignment across stakeholdersContributes to practice strategy, hiring decisions, and operational planning at the management levelChampions continuous improvement, knowledge sharing, and a collaborative team cultureMust be available to work US business hours (North America client base)15% travel required for client site visits, team engagements, and strategic meetingsSkillsSenior Manager leading technical implementation delivery for ImageCentre and all DirectLink products across banking and financial institution clientsPeople and delivery manager — responsible for team performance, talent development, capacity planning, and operational excellence within the implementation practiceServes as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clientsMust work US business hours; 15% travel to client sites and internal engagements as requiredOversee end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolioMonitor project health, milestone adherence, and quality of deliverables across concurrent client engagementsDrive standardisation of implementation processes, methodologies, and documentation practicesManage delivery risks, scope changes, and cross-team dependencies proactivelyExcellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneouslyImageCentre — working technical knowledge across installation, configuration, and implementation lifecycleDirectLink (all products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modulesSufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issuesUnderstanding of item processing and distributed capture workflows to support delivery oversight and client conversationsAbility to engage credibly with technical teams and clients on platform capabilities, constraints, and solutionsExcellent issue resolution skills — own and drive resolution of complex, escalated technical and operational issuesPrimary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)Facilitate rapid root-cause analysis and corrective action across implementation and platform teamsManage client escalations with composure, clarity, and accountability; restore confidence and drive to resolutionEstablish escalation protocols and support frameworks to minimise recurrence and improve team response capabilityExcellent management skills — lead, motivate, and develop a team of implementation analysts across multiple skill levelsTalent assessment — evaluate team member capabilities, identify skill gaps, and build development plansExcellent training and mentoring skills — coach analysts at all levels; cultivate a high-performance implementation culturePerformance management — set clear objectives, provide regular feedback, and manage accountabilityWorkforce and capacity planning — align staffing to project demand, manage utilisation, and support resource allocation decisionsExcellent communication skills — presents complex information clearly to clients, executives, and cross-functional teamsSenior leadership presence — influences without authority, builds trust, and drives alignment across stakeholdersContributes to practice strategy, hiring decisions, and operational planning at the management levelChampions continuous improvement, knowledge sharing, and a collaborative team cultureMust be available to work US business hours (North America client base)15% travel required for client site visits, team engagements, and strategic meetingsCompany OverviewNet2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. It was founded in 2007, and is headquartered in Somerset, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://net2source.com.