[Remote] Project Manager, Intake Operations

Note: The job is a remote job and is open to candidates in USA. Postman Law is dedicated to creating a workplace where passionate professionals can make a real difference. The Project Manager, Intake Operations is responsible for leading cross-functional campaign launches, technology enhancements, and operational improvement initiatives, ensuring efficient execution and seamless system integrations.ResponsibilitiesLead end-to-end execution of new campaign launches and relaunches across multiple departmentsDrive process improvements and leverage data analytics to increase campaign efficiency and speed to marketMaintain and manage centralized campaign tracking tools (e.g., ADO, Monday.com) to ensure visibility and accountabilityFacilitate recurring cross-functional meetings to align on priorities, timelines, and deliverablesConduct periodic workflow reviews to ensure alignment with evolving technologies and business needsGather, analyze, and document business requirements from executive leadership and key stakeholdersTranslate business needs into clear, actionable technical requirements, use cases, and workflowsDevelop and maintain intake processes, approval workflows, and supporting documentationCreate and update Standard Operating Procedures (SOPs) to support operational consistency and scalabilityLead QA and User Acceptance Testing (UAT) efforts for system enhancements, integrations, and CRM updatesPartner with technical teams to validate functionality and ensure successful implementationDocument test results, identify defects, and recommend improvements to enhance system performance and reliabilityAnalyze operational and campaign data to identify trends, inefficiencies, and opportunities for improvementEvaluate existing workflows and recommend optimization strategies, particularly within campaign setup and intake processesDeliver actionable insights to improve team performance and overall business outcomesPlan, manage, and track multiple concurrent projects related to operational and technology initiativesEnsure projects are delivered on time, within scope, and aligned with organizational objectivesDevelop reports, dashboards, and presentations using tools such as Excel and SalesforceCommunicate project status, insights, and recommendations to stakeholders through clear, data-driven reportingSkillsBachelor's degree in Business Administration, Information Systems, Project Management, or a related field3–5 years of experience in project management, business analysis, QA analysis, or a related roleStrong experience managing multiple complex projects simultaneouslyProficiency with project management and collaboration tools (e.g., ADO, Notion, Monday.com)Experience with QA testing methodologies, UAT processes, and system integration validationDemonstrated ability to translate business requirements into technical solutionsStrong analytical, problem-solving, and organizational skillsAdvanced proficiency in data analysis, reporting, and visualization (e.g., Excel, Salesforce)Excellent communication skills with the ability to collaborate across all levels, including executive leadershipProject Management Professional (PMP) or equivalent certificationExperience in CRM-driven environments and operational process improvement initiativesBackground in data analytics or performance optimizationBenefitsEligible for a discretionary bonusBenefitsCompany OverviewPostman Law provides legal representation for personal injury, medical malpractice, and motor vehicle accident claims. It was founded in 2024, and is headquartered in Chicago, Illinois, USA, with a workforce of 2-10 employees. Its website is https://www.postmanlaw.com.