[Remote] Project Manager II, IRT Client Services

Note: The job is a remote job and is open to candidates in USA. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The role involves managing assigned IRT studies to ensure timely delivery of study drugs and maintaining data integrity, while also fostering strong client relationships throughout the study process.ResponsibilitiesAct as main point of contact for the client during study maintenanceOrganize or participate in regular client meetingsRespond to all client requests in a timely mannerManage budget and Change Orders (Cos) as requiredProvide regular updates to client on study related informationProactively review supply strategy for improvements and identify risksPeriodically review study data to identify trends or issuesAuthor data change requests based on client’s needPre-approve data change requests raised by Helpdesk staffCoordinate the implementation and review of the data changesReview Helpdesk tickets that get escalated from Helpdesk to Project ManagementTake appropriate actions to resolve the tickets as quickly as possibleInitiate updates to Helpdesk study guidesDraft study specific user guides and finalize based on PM commentsInvestigate issues and manage them through to resolutionReview study alerts and action or escalate as appropriate in a proactive wayMay provide information and training to new hiresMay attend Investigator Meetings, or participate in client audits (representing study)May manage System Change Requests (SCRs) for bug fixes other than the category of 'PMG'Work with a system design PM, assisting with User Guides and Helpdesk study guides for SCRs as neededOther related duties as required by business needSkillsBachelor's degree or equivalent combination of education, training and experience required6 months to 3 years clinical research or project management experience requiredStrong customer service ethic, always providing excellent service to both internal and external ‘clients'Confident in working with external ClientsAccountable to perform tasks on-time, and with high qualityExcellent written and verbal communication skillsStrong team player with ability to work independentlySolid organizational skills including attention to detail and multi-tasking skillsGood problem solving and analytical skillsAbility to learn a technical system (continued development of technical aptitude)Strong IT skills and working knowledge of Microsoft OfficeExperience working in a customer service environmentBenefitsIncentive plansBonusesHealth and welfare and/or other benefitsCompany OverviewIQVIA provides analytics, compliance, and management solutions to the life sciences industry. It was founded in 1982, and is headquartered in Danbury, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.iqvia.com.Company H1B SponsorshipIQVIA has a track record of offering H1B sponsorships, with 167 in 2025, 294 in 2024, 261 in 2023, 229 in 2022, 208 in 2021, 180 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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