[Remote] Project Manager (Customer Engagement Operations)

Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is seeking a CE Ops Project/Program Manager to provide high-level operational, financial, and project management support across the U.S. Customer Engagement Operations function. This role involves managing end-to-end workflow execution for various operational processes, acting as a key liaison between multiple departments and external partners. Responsibilities • Manage CE Ops financial processes, including: • Monthly accruals (2nd and 3rd month of each quarter) • CE Ops monthly finance reporting • Tracking vendor invoices and purchase order (PO) status • Partnering with FP&A on financial submissions • Submit Work Orders (WO) and Change Orders (CO) via CPAF (Commercial Project Approval Form) system • Review and approve PO requests; ensure accuracy of GL codes, WBS codes, and cost centers • Work closely with Procurement to secure PENs for engagements ?$250k • Track PO lifecycle, initiate manual PO closures via SPARC when required • Coordinate with IT for vendor data security assessments (PIAs, ITSAs) • Manage the end-to-end Venue Review process for Speaker Programs, including: • Reviewing and triaging new venue submissions via Smartsheet • Applying compliance and business rule criteria • Updating the Approved and Do-Not-Use venue lists • Requesting updates in Centris and informing IQVIA of changes • Utilize pre-defined communication templates to send venue approval/denial notifications to field teams • Partner with Compliance to maintain business rule alignment • Recommend improvements to streamline venue review workflows • Support HCP contracting workflows (process management and contract execution steps) • Manage advisory board financial reporting and accrual email submissions to FP&A • Maintain trackers for Advisory Board and Consulting engagement financials • Serve as a liaison between CE Ops, Contracts, Procurement, IT Security, FP&A, and extended commercial operations teams • Collaborate with IT Security to obtain up-to-date ITSAs for vendors • Communicate with IQVIA for program updates (venue changes, data sharing requirements, etc.) • Ensure compliance across all CE Ops operational workflows • Systems used include: • CPAF (contract and work order submissions) • SAP ERP (invoice approvals, PO tracking) • Smartsheet (venue submission workflow) • Centris (speaker program venue management) • SPARC (manual PO closure) • SharePoint (budget trackers, ITSAs, operations documents) Skills • 6+ years project or program management experience, preferably in commercial operations, medical operations, or compliance-heavy environments • Strong experience with finance operations: POs, accruals, vendor management, contracting workflows • Ability to manage multiple concurrent workflows in a fast-paced, highly cross-functional environment • Exceptional attention to detail and documentation • Strong communication skills; ability to write clear, professional, compliance-ready communications • Proficiency in Smartsheet, SAP or similar ERP systems, and enterprise workflow tools • Background working in pharmaceutical/biotech organizations • Familiarity with speaker programs, HCP contracting, and compliance-driven processes • Experience with IQVIA-driven reporting or field engagement data • Understanding of data privacy/security assessment processes (PIAs, ITSAs) Company Overview • Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. It was founded in 2007, and is headquartered in Somerset, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Net2Source (N2S) has a track record of offering H1B sponsorships, with 3 in 2025, 7 in 2024, 8 in 2022, 10 in 2021, 25 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job