[Remote] Project Manager

Note: The job is a remote job and is open to candidates in USA. Keyfactor is a leader in trust infrastructure for AI and machines, dedicated to securely connecting the world. The Project Manager is responsible for leading mid-level professional services engagements, ensuring high customer satisfaction and effective project management.ResponsibilitiesDefines, monitors, and adjusts project scope and timelines as necessarySchedules, coordinates, and leads meetings and working sessions for team members and customersConducts customer meetings via video and voice calls, promoting active participationActs as an escalation point for project issues and initiates resolutionEnsures the company meets legal obligations through contract interpretationLeads daily customer-facing interactions via Teams/Zoom calls and emailsAdvances projects by collaborating with clients and internal resourcesEfficiently utilizes Delivery teams and their skill sets to prioritize and manage projectsUses Keyfactor’s conversation flow and technical terminology for clear, concise communicationLeads the development of processes and procedures to create scalable standardsAssists in determining and tracking team KPIsActs and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do soPrioritizes customer satisfaction, resulting in referenceable accountsServes as the primary point of contact for approximately 12-16 complex enterprise projects simultaneouslyReports and escalates issues to management as neededEnsures project data in Salesforce and project management tools is up to dateSkillsBachelor's degree in business administration, Project Management, or related field required; or equivalent experienceComprehensive knowledge of industry standards, company operations, and advanced methodologiesModerate experience managing/interacting with 3rd party resellers/service providers/partnersIn-depth knowledge of project management principles and methodologiesExceptional ability to deliver projects on time, within scope, and within budgetAdvanced risk management and mitigation skillsStrong analytical and problem-solving capabilitiesAdvanced proficiency in project management software and toolsAbility to lead small projects, innovate within the role, and provide training to peersCapacity to provide strategic direction and guidance to project teamsAbility to influence stakeholders and drive consensusAbility to develop and implement project plans that align with organizational goalsBenefitsSecond Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.Comprehensive benefit coverage globally.Generous paid parental leave globally.Competitive time off globally.Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.The Keyfactor Alliance Program to support DEIB efforts.Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.Global Volunteer Day, company non-profit matching, and 3 volunteer days off.Monthly Talent development and Cross Functional meetings to support professional development.Regular All Hands meetings – followed by group gatherings.Company OverviewKeyfactor offers secure digital identity management solutions and empowers global enterprises to master every digital identity. It was founded in 2001, and is headquartered in Independence, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.keyfactor.com.