[Remote] Project Manager

Note: The job is a remote job and is open to candidates in USA. SAI360 is a company focused on providing innovative risk management solutions through Governance, Risk, Compliance (GRC) software and Ethics & Compliance Learning resources. They are seeking a Project Manager to deliver high-quality learning programs, manage customer projects, and collaborate with various teams to ensure successful outcomes for clients.ResponsibilitiesMaintain positive, productive relationships with clients, vendors, and internal teamsContribute to the establishment of successful partnerships with high-revenue, strategic clients; serve as the senior project management point of contact for key accountsBecome an expert on all SAI360 products, services, project types, and project workflows; advise customers on features, functionality, and how to best optimize their investmentLead project kick-off calls in which requirements and timelines are discussed in detail:Conduct an analysis of each project’s needs and develop a plan and timeline that meets themRun project status, creative, retrospective, and other meetings with clients and internal teamsDeliver completed projects that meet time, cost, and quality criteria:Work closely with Learning Operations and Customer Success Managers to ensure milestones are met by internal and external stakeholdersLead weekly/biweekly/monthly status meetings with clients and internal teamsScope change or add-on requests:Scope and price customer change or add-on product requests and initiativesIdentify and communicate risks to the project budget, timeline, and requirements; and work proactively to mitigate themCommunicate outcomes and next steps to customers and internallyChampion client requests; represent client interests in product and service solution planning initiativesPartner with Account Managers and CSMs to facilitate successful renewals and drive revenue growth through adoption; identify opportunities for upsell and cross-sellTrack and report results of all customer initiatives within project management toolsProactively identify opportunities for process improvement and work with Operations and others to implement those improvementsUtilize internal tools to facilitate project work across teams, and to build and maintain customer-facing and internally used project schedulesComplete other projects as assignedSkillsBachelor's degree is preferred or commensurate experiencePrevious experience in a customer-facing and/or production roleProven success managing high, concurrent volume of projects and prioritiesProficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint, OneDrive)Proven experience using Smartsheets or similar project management scheduling tool; Smartsheet Dashboard experience a plusThe ideal candidate has experience in compliance, ethics, and/or governance industry, or EdTechBenefitsPTO leaveQuarterly wellness daysEAP programHealthcare benefitsBonus incentives401k matchedPet insuranceFSA AccountCompany OverviewSAI360 assists businesses throughout the world with risk management, trust-building, and business resilience. It was founded in 2008, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.sai360.com.