[Remote] Project Management Principal - ESM

Note: The job is a remote job and is open to candidates in USA. JLL is a leading global provider of real estate and investment management services, seeking a Senior Technical Program Manager to lead complex initiatives on the ServiceNow platform within the Enterprise Service Management (ESM) portfolio. The role involves overseeing the delivery of ITAM/HAM/SAM, CMDB, and data-centric programs while ensuring strong program governance and stakeholder management.ResponsibilitiesLead the portfolio of ServiceNow ITAM/HAM/SAM, CMDB, and related integration programs, including audit driven initiativesEstablish and maintain integrated delivery plans across process, data, integrations, discovery, reporting, and enablement workstreams, accomplishing thru project managers and managing projects themselvesOwn delivery velocity, dependency management, and milestone tracking across global teamsProactively manage delivery risk in data centric and audit exposed programs, including CMDB accuracy, reconciliation behavior, and integration dependenciesEnforce scope discipline and sequencing to prevent uncontrolled expansion before foundational maturity is achievedDrive executive decision making through clear articulation of tradeoffs, risks, and impactsDrive structured stakeholder engagement across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business OwnersPartner closely with Enterprise Process Owners who may lack deep ServiceNow functional capability, translating business intent into executable delivery plansAct as a stabilizing delivery layer between EPOs, architects, developers, and vendorsSupport the evolution of EPO maturity over time through structured engagement and clear operating modelsManage executive alignment across AMER, EMEA, and APAC stakeholders operating in a global delivery modelCoordinate delivery across ServiceNow modules including ITOM, CMDB, ITAM, Vulnerability Response, and integrations with cloud, endpoint, security, and infrastructure toolingEnsure alignment with broader platform strategy, roadmap sequencing, demand backlog, and architectural standardsMaintain high standards for program documentation, decision records, risk logs, and audit artifactsProvide concise, executive ready status reporting and escalationEnsure program outputs can withstand internal audit, external audit, and executive scrutinySkills7+ years of technical program or project management experience in large-scale IT environmentsDemonstrated leadership of ServiceNow HAM / SAM / ITAM / CMDB programs, including audit-driven and full lifecycle implementations, or heavily integrated data platformsStrong understanding of integrations, discovery, reconciliation concepts, and audit driven delivery (hands on configuration not required)Proven experience delivering highly complex solutions with OOTB core functionality even when focused modules exist, designing governance and controls on the ServiceNow core platformProven ability to operate effectively in environments with evolving functional ownership and platform maturityAdvanced executive communication, including delivery risk escalation and scope trade-off and de-scoping decisionsExperience managing global, cross-functional teams across multiple time zonesStrong background in discovery, Service Graph Connectors and Spokes, custom integrations, and CMDB data quality managementExperience delivering audit sensitive or compliance driven programsExposure to ServiceNow ITAM, CMDB, ITOM, or Security integrationsUnderstanding of infrastructure and application mapping/discovery toolsExperience in regulated or audit-heavy enterprise environments (real estate, financial services, public sector)PMP, CSM, or equivalent certificationBenefits401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily PayCompany OverviewWe’re a leading professional services firm that specializes in real estate and investment management. It was founded in 1783, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.jll.com/.