[Remote] Project Coordinator

Note: The job is a remote job and is open to candidates in USA. Big Red Rooster Flow is part of the global industrial organization Marmon Holdings, committed to making a positive impact on the world. The Project Coordinator will assist in project quoting, manage workload to meet project KPIs, and ensure effective communication with teams and customers. Responsibilities Assist in the development and maintenance of project quoting, ensuring alignment with project objectives and deadlines - manage workload and meet project KPIs Identify issues in scope and communicate with the external & internal teams/installers/vendors/customers for resolution Identify opportunities for process improvement and communicate through the proper channels Maintain accurate project documentation for PM communications to the customer Typically quote and place orders for brand conversion projects Maintain and understand customer/brand products and offerings to address questions Collaborate with the team and supervisors to ensure the correct resolution of complex issues Stay up to date on product knowledge, processes, and best practices as training/information is provided by the team, brand, and supervisors Use internal systems/reporting for most project initiatives Contribute to a positive company and team culture Manage Customer Support Team in box including phone and email requests And other duties as assigned Read/analyze survey information and site documents for accurate scope and quotes Provide clear and concise written delivery Provide excellent customer service by actively listening, understanding needs, and executing a solution Fast paced email and phone response times Respond effectively to sensitive inquiries Verbally communicate effectively with clients/customers Escalate appropriately when there are questions or escalated issue Ability and willingness to face challenges and solve problems while maintaining effective customer relationships by meeting or exceeding their requirements and expectations Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret various instructions furnished in written, oral, diagram, or schedule form Strong organizational skills Skills 1-3 years working in a business environment General business background with working knowledge of principles, practices, and techniques of project management Strong analytical / problem-solving skills Excellent communication and time management skills to be able to manage a fast-paced and constantly changing work environment Experience in customer service, construction, or branding is a plus BS or BA Degree, or similar experience Company Overview Big Red Rooster Flow is a process management company with resources and technology dedicated to helping Retailers manage their brand. It was founded in 2009, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is