[Remote] Program & Project Manager

Note: The job is a remote job and is open to candidates in USA. IMPAXX is looking for a Program & Project Manager to join the team remotely. The role involves leading the implementation of a new case management system while managing broader business and IT projects, ensuring alignment between business needs and technology solutions.ResponsibilitiesLeads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimizationEstablishes program structure, governance, timelines, milestones, and success metrics for the case management system initiativePartners with business leaders, IT, and vendors to align system capabilities with operational needs and strategic goalsIdentifies process improvements, automation opportunities, and best practices to enhance system effectivenessLeads and supports multiple concurrent business and technology projects and initiatives, ensuring prioritization, resource alignment, and on-time deliveryDevelops and maintains project plans, timelines, risk logs, and status reports across initiativesCollaborates with IT leadership to support broader technology roadmap execution and cross-functional project dependenciesOversees software implementation, enhancements, and lifecycle management for current case management system and other business applicationsLeads enhancement request process; prioritizes requests, gathers stakeholder input, and tracks to completionCreates and maintains business requirement documents (BRDs) and functional specificationsServes as liaison between business stakeholders, IT, and vendors to ensure clear communication and successful deliveryCoordinates and leads user acceptance testing (UAT) to validate system functionality and business readinessManages change management processes, including communication plans, training, and user adoption strategiesSkillsBachelor's Degree or equivalent experience5-7 years work experience in project and/or program management, including software or IT initiativesDemonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordinationStrong experience working with cross-functional teams, including business stakeholders, IT, and vendorsMust be proficient in Microsoft OfficeStrong knowledge of project management methodologies (PMP not required)Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar)Experience coordinating and leading User Acceptance Testing (UAT)Strong verbal and written communication skillsStrong decision making and organizational skillsAbility to perform processing duties with minimal supervisionHigh degree of professionalism and personal presenceAbility to interact effectively and professionally, and provide exceptional service, both internally and externally at all timesAn understanding of the software development life cycle (SDLC) is a plusCompany OverviewIMPAXX is a full-service Medicare Secondary Payer (MSP) services provider with nearly 40 years of combined experience in the Medicare Secondary Payer (MSP) compliance space. It was founded in 2022, and is headquartered in Daytona Beach, Florida, US, with a workforce of 51-200 employees. Its website is https://www.impaxx.com.