[Remote] Program Manager II – Business Applications

Note: The job is a remote job and is open to candidates in USA. Uber Freight is a company that helps organizations move goods more reliably and efficiently. They are seeking a Technical Program Manager to shape the future of shipment support across their TMS and Workload ecosystems, focusing on AI integration and program management.ResponsibilitiesEstablish the overarching framework for shipment support tooling across TMS and BrokerageCo-lead high-priority evaluations for new platforms (e.g., Bliss) and manage vendor relationships for Front and ZendeskDefine and develop support capabilities that align with business growth and the integration of AI agentsOwn the H1/H2 technical roadmap, ensuring system health, scalability, and uptimePlan and manage major integrations, upgrades, and complex application build-outsApply deep technical knowledge to design and architecture decisions to ensure functionality is built for supportability at scaleDevelop and enforce governance strategies, admin guardrails, and security standards for business applicationsCreate comprehensive "Who, What, Why" documentation for major use cases, detailing functional requirements and implementation strategiesPartner side-by-side with fellow Program Managers and regional leads to align technical solutions with evolving business needsProactively identify workflow bottlenecks and help implement automated solutions to drive OpEx savingsEngage directly with Brokerage and TM operations to understand support workflows and translate them into effective tooling strategiesTracking, prioritizing, and escalating support ticketsManage app configurationIncident resolution and troubleshootingSkillsBachelor's degree in Information Systems, Operations Research, or a related fieldBasic knowledge of SQL and business intelligence tools like Tableau, Power BI2+ years of experience in technical program management or a high-level technical support role, preferably supporting enterprise applications like Front or ZendeskExcellent interpersonal and communication skills with a strong focus on customer satisfactionStrong analytical abilities to troubleshoot deep-tier technical incidents and optimize complex configurationsAbility to manage multiple tasks simultaneously and prioritize effectivelyDemonstrated ability to work collaboratively in a team environmentCertifications in any of the supported applications (e.g., Salesforce Certified Administrator, Zendesk Support Administrator)Application Administration Experience: Front, Zendesk, Salesforce, McLeod, etcExperience in the logistics, freight, or transportation industryBenefitsCompany sponsored health planDental and vision benefits401k matchFinancial and mental wellness benefitsParental leaveShort- and long-term disability coverageLife insurancePerformance or sales incentive bonus programParticipation in Uber Freight equity awardsCompany OverviewUber Freight is the logistics arm of Uber that helps truck drivers connect with shipping companies. It is a sub-organization of Uber. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.uberfreight.com.Company H1B SponsorshipUber Freight has a track record of offering H1B sponsorships, with 2 in 2026, 78 in 2025, 33 in 2024, 103 in 2023, 9 in 2022. Please note that this does not guarantee sponsorship for this specific role.