[Remote] Program Manager II

Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry by providing essential services and flexible earning opportunities. The Program Manager II will support key initiatives across Commercial teams, driving cross-functional programs from concept through launch and scale, while ensuring alignment and effective execution of business priorities.ResponsibilitiesContribute to programs that span multiple systems, including:Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectivesFlagging risk identification, dependency tracking, issue identification and change management on projects and programsUtilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process designAI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to executionHelp identify and escalate issues across systems where ownership is distributedDrive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomesSupport automation development of:Knowledge management resourcesIssue tracking and escalation workflowsDocumentation and process standardizationTrack program health, risks, and dependenciesEnsure stakeholders have clear updates and visibility into progressProactively surface blockers and support resolutionOwn the design, and continuous improvement of process & programs to support commercial goalsDrive alignment with cross-functional team OKRs, roadmaps and prioritizationsAssist in planning and executing go-to-market strategies for product launches and partnershipsTrack launch readiness, dependencies, and key milestonesPartner with Brand Partnerships and Enablement teams to support execution in-marketCreate automation workflows that foster visibility across teamsHelp identify gaps in process, ownership, and alignmentContribute to building frameworks, trackers, and operating rhythmsSupport prioritization and coordination across multiple workstreamsSupport development of repeatable processes, templates, and toolsHelp streamline workflows and reduce manual effortContribute to improving how teams collaborate and executeAbility to work cross-functionally with many teams and multi-tasks with a sense of urgencyIdentifying and pulling together cross-functional teams necessary to successfully launch projects & programsWork with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or programSupport end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand PartnershipsTranslate business goals into clear timelines, deliverables, and execution plansCoordinate across cross-functional stakeholders to ensure alignment and progressSkills5–7+ years of experience in program management, operations, consulting, or related rolesDemonstrate AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiencyExperience supporting cross-functional initiativesExcellent written and verbal communication skills, with experience keeping stakeholders informed and alignedAbility to manage multiple priorities in a fast-paced environmentAbility to translate complex technical and operational problems into clear, actionable recommendations for diverse stakeholdersStrong decision-framing skills, including the ability to surface tradeoffs and guide teams toward alignmentProven ability to build relationships, manage conflict, and influence cross-functional partners without direct authorityTrack record of improving processes, solving problems, and building scalable systems that reduce frictionStrong program and project management toolkit, with ability to apply best practices based on program needsCritical thinking skills, with ability to identify risks, dependencies, and opportunities across programsAbility to manage competing priorities, communicate tradeoffs, and focus on highest-impact workStrong business acumen and ability to connect program execution to revenue, customer outcomes, and business goalsExperience leading through change and helping teams adopt new processes, tools, and ways of workingExtensive AI experience with workflow automation, code and skillsStrong experience in Ads, commercial marketplaces, or tech platformsExperience managing GTM launches or revenue-driving programsExperience working with data, product, or operational systemsFamiliarity with building process designs, documentation, or workflowsBenefitsInstacart provides highly market-competitive compensation and benefits in each location where our employees work.This role is eligible for a new hire equity grant as well as annual refresh grants.Please read more about our benefits offerings here (https://instacart.careers/taste-of-instacart/).Flex First remote work policy (https://instacart.careers/flex-first/).Company OverviewInstacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.instacart.com.Company H1B SponsorshipInstacart has a track record of offering H1B sponsorships, with 23 in 2026, 152 in 2025, 173 in 2024, 109 in 2023, 159 in 2022, 170 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.