[Remote] Program Manager - I

Note: The job is a remote job and is open to candidates in USA. PTR Global is seeking a Program Manager - I to support the Experience Org central operations team. This role is critical for managing tool operations and ensuring business continuity while the team builds automated systems. Responsibilities include processing access requests, managing licenses, coordinating compliance reviews, and supporting users throughout the research process.ResponsibilitiesProcess license requests, assignments, callbacks, and extensions across all tools (Figma, UserTesting, Dovetail, Qualtrics, dscout, ZeroHeight, and others)Manage SSO and Active Directory group memberships for new hires and access changesTrack usage analytics and support license forecasting and annual renewal planningCoordinate Third Party Security (TPS) reviews and maintain compliance trackingTrack SPOUT project metrics including financial impact and project close-out dataServe as first-line troubleshooting support and vendor bridge for tool issuesSupport Outset AI platform onboarding, TPS, and access provisioning for scaled research rolloutExecute UserTesting R&I study migration (~290 studies)Monitor and distribute Figma AI credits within approved usage policiesOwn research/testing project close-out governance and financial tracking: prompt users to close out unused tests to recover spend, capture final session counts and incentives paid, and review end-of-project participant quality and research outcome feedback — this trend data will inform which cloud spaces and tools are best suited for different research needs and recruitment options, enabling smarter decisions and faster pivots over timeSkillsExperience in SaaS tool administration, IT operations, or a similar operations/coordinator roleComfort managing multiple concurrent request queues with strong attention to detailFamiliarity with SSO and identity/access management workflows (IIQ or Active Directory a plus)Clear, proactive communicator — candidates are the interface between users and the teamProcess-oriented with an eye for gaps; you notice what's missing and flag itProficiency in Google Sheets, Slack, and enterprise SaaS platformsHighly Prefer experience with design and research tools like Figma, Claude, User Testing, Outset etcTooling Experience (intake, license distribution, vendor troubleshooting)High-Volume Ticket and Request Triage: A proven track record of managing a constant influx of requests (intake, license distribution, vendor troubleshooting)Experience managing procurement processData Governance and Compliance AwarenessBasic Financial and Budget TrackingProcess Discipline and DocumentationExperience supporting software renewal cycles or procurement coordinationFamiliarity with Third Party Security or vendor compliance processesBackground supporting a large SaaS tool portfolio at a technology companyBenefitsMedicalDentalVision401K contributionsAny other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or workCompany OverviewPTR Global provides IT and professional staffing and workforce solutions for contingent and permanent roles across industries. It was founded in 1996, and is headquartered in , with a workforce of 201-500 employees. Its website is https://www.ptrglobal.com.