[Remote] Program Manager (Hyperscale Accounts, Global Cloud and Data Centers) - Americas

Note: The job is a remote job and is open to candidates in USA. Convergint is looking for a full-time Regional Program Manager to support project management across the Americas in the Global Cloud and Data Centers Vertical Market. This role involves overseeing project execution, managing client communications, and ensuring customer satisfaction while implementing best practices and innovative solutions.ResponsibilitiesDevelop, implement, and manage the account program successfully for designated Data Center customersActs as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagementsBecomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organizationImplement the program, sharing customer vision and expectations for internal alignmentImplements standard processes and tools that drive internal efficiencies and fosters uniformity of workSupports Strategic Account Manager to introduce additional Convergint offeringsDemonstrates value through an understanding of technologies and services to bring innovative solutions to our customersEngages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategiesDrives collaboration between regions and divisions and ensures that best practices are implemented and shared across locationsLeads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective mannerCreate meaningful and constructive relationships with vendor technical teamsCreate and maintain the customer playbookBe a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value propositionBe instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and BeliefsServes as SME to specific customers’ technical standards and proceduresMaintain internal share point site for internal colleague support and trainingResponsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UKOversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.)Leads and coordinates product introductions, and updatesRemain engaged on new and up and coming technologiesContinue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects25% to 50% travel in averagePerforms other duties and responsibilities as requested or requiredSkillsExcellent organizational skills related to Program/Project ManagementBroad based industry and market knowledge of network and Data Center technology ie C-Cure, Lenel, AMAG, Genetec, etcStrong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and ProjectExceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organizationStrong work ethic with personal motivation to function individually and part of a teamAbility to create internal and external organizational alignment through relationships, communicating vision and team buildingUnderstanding of appropriate levels of protections regarding to customer personnel, information, and property, both real and intellectualAn experienced leader that acts as a role model while guiding, developing, and mentoring others within the organizationStrategic thinker with analytical problem-solving tools and techniquesCapabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countriesA team player with the ability to effectively communicate internally across Convergint nation as well as externally with our customers and ECO system partnersA valid driver's license with a clean driving recordBachelor's degree5 Year Data Center Hyperscale Projects Electronic Security Experience10 Year Data Center Projects Electronic Security ExperienceBenefits10 Company Holidays and Paid Time OffFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid Parental leaveCompany OverviewConvergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. It was founded in 2001, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.convergint.com.Company H1B SponsorshipConvergint has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 2 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.