[Remote] Program Manager, Facilities

Note: The job is a remote job and is open to candidates in USA. ServiceChannel is the leading cloud-based service automation platform for facilities management, committed to delivering great products and services for their customers. The Program Manager is responsible for the execution and customer success of the facility program, overseeing operations, leading a team, and ensuring customer satisfaction.ResponsibilitiesStrategic Planning: Develop and implement integrated facilities management strategies that align with the customer's business objectives based on your regular conversations with themTeam Leadership: Manage and lead a team of facilities professionals, including training, development, and performance evaluationCustomer Stewardship: Ensure high levels of customer satisfaction through proactive and clear communication with the customer points of contactOperational Oversight: Oversee your teams daily work in the customers repair and maintenance work order management, ensuring they are compliant with the customers Standard Operating ProceduresVendor Management: Partnering with our Provider Development Manager assigned to your customer, you will work together to communicate the customers needs and opportunities for improvement to continuously improve quality service delivery from our network of providersProject Management: Lead customer-initiated projects from planning through execution, ensuring they are completed on time, within scope and clearly communicated with the customer in weekly meetingsRisk Management: Identify and mitigate risks related to customer health, ensuring any risk to the customers relationship with ServiceChannel is identified and documented immediately with countermeasuresReporting and Analysis: Proactively develop and present regular analytics reports on the customers location portfolio performance, including key metrics and improvement recommendationsSkillsBachelor's degree in Facilities Management, Business Administration, or related fieldMinimum of 5 years of experience in facilities management or a related field, with at least 2 years in a leadership roleStrong knowledge of facilities management best practices, building systems, and relevant regulationsExcellent leadership, communication, and interpersonal skillsProven ability to analyze data and make best practice recommendations to the customer or internal teamsMust possess demonstrated ability to be adaptable, coachable and responsive to feedback; and comfortable with change managementIndependence: Ability to work independently from home with a strong record of attendance and punctualityOrganizational Skills: Exceptional organizational and time management abilitiesStrong problem-solving and decision-making abilitiesThis position requires a high level of experience in analyzing data and highly experienced in Microsoft Excel and PowerpointProficiency in facilities management software (e.g., ServiceChannel) and customer relationship management (CRM) tools (Salesforce/Gainsight)Certification in Facilities Management (e.g., IFMA, BIFM) is a plusBenefitsGenerous medical, dental, and vision insuranceLife insurance401k with matchA flexible time-off policyPaid parental leaveMedical, dental, vision, life and LTD insuranceHSA401(k) retirement planCompany OverviewServiceChannel is the cloud-based service automation platform for facility maintenance and repair services. It was founded in 1999, and is headquartered in Pleasanton, California, USA, with a workforce of 201-500 employees. Its website is https://www.servicechannel.com.Company H1B SponsorshipServiceChannel has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 2 in 2023, 6 in 2022, 4 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.