[Remote] Program Manager, Cybersecurity

Note: The job is a remote job and is open to candidates in USA. Kobalt.io is dedicated to solving cybersecurity challenges for small and medium-sized businesses. They are seeking an experienced Program Manager to lead and manage information security programs, ensuring successful client onboarding and service delivery.

Responsibilities
• Lead and manage a diverse portfolio of information security programs, ensuring all clients have clear, regularly reviewed plans
• Own the full onboarding lifecycle, ensuring clients start their journey with a completed risk register and a strategic 1-year roadmap
• Maintain a client NPS score of 8.67 or above by delivering exceptional service and partnering with customer success managers
• Act as the primary point of contact, providing transparent, insightful reports on progress and milestones to foster trust
• Ensure all program processes, decisions, and changes are clearly documented for consistency
• Own and enhance delivery team processes to continuously increase service value and quality
• Manage program budgets and resource allocation to optimize efficiency and profitability
• Lead subject matter experts (SMEs) to drive successful outcomes, providing supportive and constructive feedback as a team player
• Proactively identify and manage roadblocks to keep all programs aligned with their defined objectives
• Identify upselling opportunities based on evolving client needs and collaborate with internal teams to drive growth

Skills
• Post-secondary degree in business, computer science, information technology, or equivalent professional experience
• 5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams, technical experts, and stakeholders
• Ability to engage with customer executives and demonstrate strategic understanding of business needs
• Experience managing multiple projects with multiple stakeholders and competing priorities
• Proficiency in project management tools and software (e.g., monday.com) and familiarity with compliance tools (e.g., Vanta)
• Strong analytical and problem-solving abilities
• Must be detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure
• Program and/or project management-related certification such as CAPM, PMP, or PgMP
• Hands-on experience with Compliance and Trust products
• Previous experience working in information security or information technology industry
• Strong understanding of information security principles, risk management frameworks, and industry standards

Benefits
• Competitive salary and equity options
• Comprehensive health, dental, and vision insurance
• Flexible work arrangements
• Professional development opportunities
• Fun and inclusive company culture

Company Overview
• Kobalt.io is a rapidly growing company that manages all aspects of cyber security programs for small and medium-sized, cloud-native businesses. It was founded in 2018, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 11-50 employees. Its website is https://kobalt.io.

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