[Remote] Program Manager, Bank Partnerships Marketing

Note: The job is a remote job and is open to candidates in USA. Block is a company focused on economic empowerment through various financial services. They are seeking a Program Manager to manage the Bank Partnerships Marketing Collateral Review program, ensuring efficient processes and partner engagement while driving improvements across workflows and tools.ResponsibilitiesSupport the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvalsSupport partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder reviewEnable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvalsProactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approachesSupport audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales; ensure processes meet partner, network, and internal policy standardsCommunicate with clarity: Provide concise, action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendationsApply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission qualitySkillsBachelor's degree and minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvalsAbility to manage multiple concurrent initiatives with competing timelines and prioritiesStrong program management skills with experience delivering complex initiatives on timeGrasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial servicesExperience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation)Stakeholder management and communication skills; can influence without authority across internal and external partnersPractical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impactA builder's mindset—comfortable with ambiguity, rapid iteration, and hands-on executionFamiliarity with card network guidelines and partner-specific collateral requirementsBackground in change management or process excellenceBenefitsRemote workMedical insuranceFlexible time offRetirement savings plansModern family planningCompany OverviewBlock is a technology company with a focus on financial services. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://block.xyz.Company H1B SponsorshipBlock has a track record of offering H1B sponsorships, with 22 in 2026, 257 in 2025, 253 in 2024, 260 in 2023, 297 in 2022. Please note that this does not guarantee sponsorship for this specific role.