[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Infor is a global leader in business cloud software products for industry-specific markets. They are seeking a Program Manager to coordinate scheduling processes within the Healthcare Solution Consulting Team, ensuring optimal resource allocation and enhancing customer engagement in a fast-paced sales environment.ResponsibilitiesManage incoming scheduling requests by reviewing Salesforce records, validating qualification details, and prioritizing activities based on urgency and business impactCoordinate availability across Solution Consulting teams using scheduling tools to propose optimal meeting times and resource allocationsCommunicate scheduling options to Account Executives, track responses, and confirm finalized engagements with accuracy and timelinessMaintain and update scheduling systems to reflect confirmed bookings, release unused capacity, and ensure data accuracy across platformsEnforce data quality standards by requiring complete and accurate information in Salesforce before proceeding with scheduling requestsNavigate competing priorities by applying business judgment, managing conflicts, and escalating when necessary to sales leadershipIdentify inefficiencies in current workflows and contribute to improving scheduling processes and operational effectivenessSkillsDemonstrated ability to manage high-volume, detail-oriented coordination tasks in a fast-paced environmentOrganizational skills with the ability to prioritize, multitask, and maintain accuracy under pressureProven ability to make decisions independently while adhering to defined processes and guidelinesEffective communication skills with the confidence to push back and enforce requirements when neededAbility to quickly learn new tools and systems, including scheduling platforms and CRM environments such as SalesforceHigh level of accountability, responsiveness, and sense of urgency in managing time-sensitive requestsLegal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the futureExperience working closely with sales, solution consulting, or customer-facing teams in a coordination or operations capacityFamiliarity with Salesforce or similar CRM tools in a sales-driven environmentBackground in roles requiring stakeholder management across diverse personalities and functionsPrior experience in scheduling, resource management, or sales support role with competing prioritiesDemonstrated ability to improve or redesign operational processes for greater efficiencyExposure to environments with high request volume and tight turnaround expectationsBenefitsFully remoteCompany OverviewInfor is a global leader in business cloud software products for companies in industry specific markets. It was founded in 2002, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.infor.com/solutions/assets/.