[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. i4DM is an organization that provides federal agencies with access to experienced professionals who address unique challenges. They are seeking an experienced Program Manager to lead a mission-critical program supporting the Department of Veterans Affairs' Telehealth, Scheduling, and Mobile Platform services, overseeing program execution and ensuring compliance with federal regulations.ResponsibilitiesServe as the primary point of contact to VA CORs, COs, and technical leadership with full authority over all technical, management, and administrative aspects of contract executionProvide leadership across onboarding, planning, execution, operations, reporting, and continuous improvement activities in alignment with VA Product Line Management (PLM) and governance processesEnsure all work is delivered in accordance with approved plans, schedules, performance standards, cybersecurity requirements, and VA policies (including TRM, PAL, and OI&T directives)Manage staffing, resource allocation, subcontractor coordination, and personnel performance to meet contract requirements and maintain continuity of operationsOversee delivery of enterprise healthcare platform services, including AWS GovCloud-based infrastructure, containerized environments (EKS), and shared platform capabilities supporting mobile, web, and scheduling applicationsLead program execution supporting 24x7 mission-critical platform operations with near-zero tolerance for service disruptionDevelop, maintain, and continuously update the Contractor Project Management Plan (CPMP), including detailed schedules, milestones, risks, staffing plans, and resource forecastsOversee delivery of all required program artifacts and reporting, including:Weekly Progress Reports (status, risks, planned work, deviations)5-Year and 1-Year Forecasts (scope, schedule, assumptions)Program Increment (PI) milestones and Sprint PlansMonthly Deliverables ReportsMonthly Cloud Cost Analytics and optimization recommendationsExecutive dashboards, metrics, and ad hoc data reportingMonitor program performance against baselines, SLAs, and KPIs, proactively identifying and resolving risks, issues, and performance gapsEnsure all deliverables are accurate, timely, and compliant with VA reporting standards and Section 508 requirements where applicableLead program execution within a SAFe Agile framework aligned to VA cadence, governance, and Product Line standardsEnsure successful execution of Agile ceremonies and delivery activities, including:Backlog refinement and prioritizationSprint planning, daily stand-ups, and Sprint reviewsSprint demos and retrospectivesProgram Increment (PI) planning and milestone trackingMaintain alignment across product teams, platform engineering, cybersecurity, and operations stakeholders to ensure synchronized deliveryDrive modernization efforts leveraging DevSecOps pipelines, Infrastructure as Code (IaC), cloud-native architectures, and low-code/no-code platformsOwn the Velocity Lifecycle - Lead the execution of a high-velocity project roadmap powered by Spec-Driven Design, ensuring that comprehensive technical specifications directly translate into rapid, high-quality AI-assisted deliverablesEstablish and manage requirements intake, service request workflows, and operational support processes using VA-approved tools (e.g., Jira, ServiceNow)Ensure adherence to strict SLA requirements, including rapid response, triage, resolution, and reporting for Critical, High, Medium, and Low severity incidentsLead stakeholder engagement, communications, and training across VA product teams, mission partners, and healthcare application ownersProvide regular briefings to VA leadership on operational status, risks, incident trends, modernization progress, and program performanceMaintain strong coordination across cross-functional teams to support mission-critical healthcare deliveryOversee delivery across all TSMP functional areas, including:Platform Operations, Monitoring, and ObservabilityArchitecture, Engineering, and MaintenanceIncident Management and Major Incident ResponseDevSecOps and Site Reliability Engineering (SRE)Cybersecurity, RMF, and ATO supportEnsure platform availability, reliability, and performance objectives (including near-continuous availability targets) are consistently metDrive improvements in scalability, automation, observability, system resilience, and operational efficiencyChampion cloud cost optimization and resource efficiency across platform servicesEnsure full compliance with Federal regulations and VA-specific requirements, including:FAR, FISMA, and NIST frameworksVA Directive 6500 and cybersecurity policiesHIPAA and healthcare data protection requirementsVA Technical Reference Model (TRM) and Zero Trust controlsOversee RMF lifecycle activities, including ATO management, continuous monitoring, security documentation, and audit readinessManage POA&M tracking, vulnerability remediation, and coordination with VA security stakeholdersEnsure adherence to VA governance processes, including Product Line Management (PLM) and VIP standardsTrack program performance metrics, SLA adherence, risk posture, and operational health indicatorsDrive continuous improvement initiatives across platform operations, DevSecOps pipelines, monitoring, and service delivery processesPromote adoption of modern engineering practices, including automation, observability, and reliability engineeringEnsure teams maintain expert-level knowledge of TSMP systems, dependencies, and healthcare application environmentsSkillsBachelor's degree in Computer Science, Engineering, Business, Information Systems, or a related field10+ years of experience managing large-scale, complex IT programs, preferably supporting Federal Government contracts valued at $50M+Demonstrated experience leading mission-critical, 24x7 operations supporting enterprise platforms or healthcare application environmentsProven experience managing Federal programs, preferably within VA OI&T, healthcare IT, or cloud-based platform environmentsStrong experience operating in SAFe Agile environments with full lifecycle program management responsibilitiesExperience managing enterprise cloud platforms (AWS preferred), containerized systems (e.g., Kubernetes/EKS), and DevSecOps ecosystemsDeep understanding of risk management, SLA-driven operations, performance metrics, and operational reportingStrong expertise in cybersecurity compliance, RMF lifecycle management, and ATO processesExceptional leadership, communication, and stakeholder management skillsCandidates must be eligible to obtain and maintain a Public Trust clearanceExperience supporting VAEC-MAP / TSMP or similar VA enterprise platform environmentsExperience leading cloud modernization platforms and healthcare application modernization initiativesPMP certification or equivalent program management certificationSAFe certification (e.g., SAFe Program Consultant, SAFe Agilist)Experience with DevSecOps, SRE, observability platforms, CI/CD pipelines, and Infrastructure as Code (IaC)Familiarity with VA tools and governance processes, including Jira, ServiceNow, TRM, PAL, and PLM frameworksExperience with Spec-Driven Workflows, managing projects that utilize Spec-Driven Design or strict specification-first methodologies, where comprehensive technical specs serve as the primary driver for implementationPractical experience with AI Ecosystems, working alongside engineering teams utilizing modern AI development workflows, LLM integrations, or automated code-generation toolchainsCompany Overviewi4DM provides full range of information technology consulting services to government and commercial clients. It was founded in 2002, and is headquartered in Millersville, Maryland, USA, with a workforce of 51-200 employees. Its website is https://www.i4dm.com.