[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Group 1001 is a consumer-centric, technology-driven family of insurance companies focused on delivering outstanding value and operational performance. The Program Manager of the data team is responsible for leading client-facing initiatives, ensuring successful outcomes through structured program management and cross-functional coordination. This role involves overseeing program frameworks, managing client relationships, and fostering team development to achieve delivery excellence.ResponsibilitiesOwn the portfolio of data team initiatives, maintaining a clear view of scope, timelines, dependencies, and milestones across all active programsEstablish and govern program frameworks, ensuring consistent intake, prioritization, and delivery processes across teamsProactively identify risks, blockers, and capacity constraints across the initiative portfolio and drive resolution before they impact deliveryReport on initiative health, progress, and outcomes to senior leadership and key stakeholders on a regular cadenceServe as the central coordination point across Data, Engineering, Operations, and other internal teams to align on shared goals and delivery commitmentsFacilitate cross-functional working sessions, necessary stakeholder touchpoints, and program reviews to maintain alignment and momentumBuild and sustain strong working relationships with internal partners, establishing clear RACI structures and communication norms for each initiativeTranslate client needs and priorities into actionable internal workstreams, ensuring teams have the clarity and context needed to executePartner with key client stakeholders to understand strategic priorities, set delivery expectations, and maintain confidence throughout program executionLead executive-level client reviews focused on initiative status, upcoming milestones, and continuous improvement opportunitiesAct as the escalation point for delivery issues, coordinating rapid cross-functional response and ensuring clients are kept informed throughout resolutionLead, develop, and mentor the data team, fostering a culture of accountability, collaboration, and continuous improvementBuild team capabilities in program management, stakeholder communication, and delivery excellenceDefine team operating rhythms, workload distribution, and performance expectations aligned to program delivery goalsDefine and manage SLAs, KPIs, and delivery standards across client programs, ensuring commitments are met consistentlyDrive process improvement initiatives that reduce friction, improve cross-team coordination, and enhance the client experienceImplement and maintain tooling and reporting infrastructure that provides real-time visibility into initiative status and team performanceDevelop dashboards and reporting frameworks that surface program health, client satisfaction trends, and delivery performance to internal and external stakeholdersUse data to identify systemic gaps and inform prioritization decisions across the initiative portfolioSkillsBachelor's degree in Business Administration, Operations, IT, or a related field6+ years of experience in program management, project management, or delivery leadership, with demonstrated responsibility for cross-functional initiativesStrong program management fundamentals — comfortable with portfolio oversight, dependency mapping, risk management, and stakeholder governanceProven ability to lead without direct authority, influencing and aligning teams across organizational boundariesExcellent communication and facilitation skills, with experience presenting to senior stakeholders and executive audiencesExperience with service management or project tracking platforms (e.g., Salesforce, ServiceNow, Jira)PMP, PgMP, or equivalent program management certificationITIL certification or familiarity with service delivery frameworksExperience in data, analytics, or AI automationBackground in both client-facing delivery and internal operational program managementBenefitsEmployees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.Company OverviewGroup 1001 is a collective that empowers companies to create positive growth. Our insurance and annuities are easy to understand and accessible to all. It was founded in 2013, and is headquartered in Zionsville, Indiana, USA, with a workforce of 1001-5000 employees. Its website is https://group1001.com/.Company H1B SponsorshipGroup 1001 has a track record of offering H1B sponsorships, with 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.