[Remote] Program Manager

Note: The job is a remote job and is open to candidates in USA. Cencora is an innovative company focused on creating healthier futures. They are seeking a Program Manager to oversee associates, manage projects related to healthcare and reimbursement programs, and ensure quality assurance in operations.ResponsibilitiesOversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up callsMonitors the performance of staff members to assess training needs and requirementsProvides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changesAssists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changesProject management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programsImplement assigned call centre projectsDesign and development of new projects including development of protocols, resource allocation and databaseOngoing evaluation of project strengths, weaknesses and potential areas for improvementProduce all project related reportingParticipate in client meetingsDaily and on-going client project communicationsIdentify and implement staff recruiting strategies and participate in the hiring processResponsible to report all Adverse Events to the assigned units/departmentsThe Program Manager will also be assigned other duties and tasks as required from timeSkillsMinimum University Degree in Business Administration, Science or equivalent experienceMinimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industriesMinimum 2 years' experience in project or program managementMinimum 2 years of People management experienceAdvanced knowledge of pharmaceutical distribution industryWorking knowledge of automated warehouse operating systemStrong business and financial acumenStrong analytical and mathematical skillsAbility to communicate effectively both orally and in writingEffective interpersonal and leadership skillsEffective organizational skills; attention to detailAbility to consistently meet deadlinesExcellent problem-solving skills; ability to resolve issues effectively and efficientlyExcellent presentation skillsKnowledge of Microsoft Word, Excel, PowerPoint and other Office ProgramsScience / healthcare background an assetStrong client management experience an assetExperience in reimbursement considered an assetRN/RPN designation an asset and may be required by specific programsBenefitsMedical, dental, and vision careBackup dependent careAdoption assistanceInfertility coverageFamily building supportBehavioral health solutionsPaid parental leavePaid caregiver leaveTraining programsProfessional development resourcesOpportunities to participate in mentorship programsEmployee resource groupsVolunteer activitiesCompany OverviewCencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products. It was founded in 1907, and is headquartered in Conshohocken, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.cencora.com.