[Remote] Professional Services Strategy & Operations Manager

Note: The job is a remote job and is open to candidates in USA. Kong Inc. is a leading developer of API and AI connectivity technologies, and they are seeking a Professional Services Strategy & Operations Manager to enhance their Services organization. This role involves driving operational excellence through strategic program execution, optimizing workflows, and building systems that improve efficiency and profitability.ResponsibilitiesBe the operational backbone for key Professional Services programs, including monetization initiatives, investment management, credits, and customer outcome trackingImprove team efficiency by streamlining workflows, reducing manual effort, and enhancing productivityImplement automations and AI solutions that eliminate repetitive tasks and create more time for customer-facing workCollaborate with Salesforce administrators to optimize and scale PS systemsSupport and improve core PS administrative operations, including month-end procedures, expense management, revenue tracking and forecasting, partner costs, and ROI analysisMaintain and evolve our reporting suite to ensure PS leadership has accurate, real-time visibility into spend, forecasts, delivery performance, and customer outcomesPartner with Finance and RevOps to align PS financial planning and reporting with broader company goalsConduct deep-dive analyses on margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadershipAct as the go-to resource for all PS-related systems, processes, and analytics questionsSkillsA builder's mindset, with the ability to direct the configuration and evolution of systems like Certinia and Salesforce to support a scaling PS orgCuriosity and analytical strength, with a knack for uncovering drivers of revenue, spend, and customer outcomes, systematically turning data into actionable insightsA passion for efficiency, using automation, AI solutions, and process improvements to streamline workflows and reduce overheadA strong focus on accuracy and data integrity, ensuring leadership can rely on your metrics and forecastsThe ability to collaborate closely with executives, supporting their strategy while also contributing your own insights to shape itClear communication and a collaborative spirit, making you a trusted partner across PS, Finance, and SalesExpertise in Google Sheets and Google Slides, with a working knowledge of SQL to update existing queries4+ years of experience in operations within enterprise softwareComplete autonomy with Tableau reporting and SQLKnowledge of AI automation platforms (Claude, N8N,...)BenefitsOffers BonusRemoteCompany OverviewKong is a cloud-native platform that powers API-led connectivity for developer productivity, automating security, and microservices. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://konghq.com.Company H1B SponsorshipKong has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 6 in 2024, 4 in 2023, 12 in 2022, 6 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.