[Remote] Professional Services Representative
Note: The job is a remote job and is open to candidates in USA. Delta Dental of Michigan is dedicated to improving oral health through benefit plans and community support. The Professional Services Representative will recruit and retain dentists for Delta Dental networks and ensure understanding of the company’s programs and procedures.
Responsibilities
• Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce
• Visits participating and non-participating dentists to ensure understanding of the company’s programs and procedures in order to resolve claims processing problems
• Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs
• Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community
• Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings
• Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above
Skills
• Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene
• Two years' related work experience in customer service, sales, or recruiting
• One year work experience in chair side assisting
• Advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products
• Advanced presentation skills
• Effective verbal and written communication skills
• Experience working with word processing and spreadsheet software
• Ability to resolve complex problems and use independent judgment
Company Overview
• Delta Dental of Michigan, with its affiliates in Arkansas, Indiana, Kentucky, New Mexico, North Carolina, Ohio and Tennessee It was founded in 1957, and is headquartered in Okemos, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://www.deltadentalmi.com/.
Responsibilities
• Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce
• Visits participating and non-participating dentists to ensure understanding of the company’s programs and procedures in order to resolve claims processing problems
• Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs
• Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community
• Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings
• Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above
Skills
• Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene
• Two years' related work experience in customer service, sales, or recruiting
• One year work experience in chair side assisting
• Advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products
• Advanced presentation skills
• Effective verbal and written communication skills
• Experience working with word processing and spreadsheet software
• Ability to resolve complex problems and use independent judgment
Company Overview
• Delta Dental of Michigan, with its affiliates in Arkansas, Indiana, Kentucky, New Mexico, North Carolina, Ohio and Tennessee It was founded in 1957, and is headquartered in Okemos, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://www.deltadentalmi.com/.