[Remote] Professional Services Consultant - Conversational Design

Note: The job is a remote job and is open to candidates in USA. Vonage is a global cloud communications leader, and they are seeking a Professional Services Consultant to join their Conversation Design team. This role involves designing user experiences for Virtual Agents, leading client engagements, and improving team processes while mentoring peers.ResponsibilitiesDesign and build complex, high-impact Virtual Agents using Vonage AI’s no-code StudioLead the solution design for challenging customer use cases across voice and text channelsCollaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversationsOwn the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goalsLead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standardsCreate and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholdersPartner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challengesDrive process improvements that increase team efficiency, quality, and predictability of deliveryProvide feedback, guidance, and mentorship to other Conversation DesignersManage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture viewSkills3+ years of experience in Conversation Design or a closely related fieldNative-level English proficiency (spoken and written)Exceptional writing, editing, and verbal communication skillsStrong interpersonal skills and ability to lead and influence in a global, remote teamProven ability to learn and adapt to new systems quicklyStrong analytical and problem-solving skills for complex workflows and systemsAbility to thrive in a fast-paced environment and consistently meet deadlinesExperience delivering and publishing multiple Virtual Agents (strong advantage)Solid understanding of human–machine interaction principles (advantage)Prior experience designing AI-driven conversational systems (big advantage)BenefitsCompany Bonus or Commission Structure (depending on the role)Medical, Dental, and Vision Coverage Options401(k) Savings PlanCompany-Paid Basic Life and AD&D InsuranceShort-Term Disability (STD)Long-Term Disability (LTD)Maternity/Parental LeaveFlexible Spending Accounts (FSA)Health Savings Account (HSA)Employee Support Program (EAP)Voluntary Supplemental InsuranceLifestyle BenefitsVolunteer Time Off (VTO)Tuition Reimbursement - available for select positions; full details will be shared during the interview processCompany OverviewVonage is a provider of cloud-based communications to businesses and consumers. It is a sub-organization of Ericsson. It was founded in 2001, and is headquartered in Holmdel, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.vonage.com.Company H1B SponsorshipVonage has a track record of offering H1B sponsorships, with 8 in 2025, 10 in 2024, 4 in 2023, 13 in 2022, 15 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.