[Remote] Product Support Specialist- Central

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting candidates with a cybersecurity organization that provides managed cybersecurity products. The Product Support Specialist is responsible for delivering technical support and customer service, serving as the primary contact for product-related inquiries and helping to resolve issues efficiently.ResponsibilitiesProvide initial technical support and communicate resolutions to customersGuide customers through troubleshooting and problem-solving stepsEvaluate customer issues and escalate incidents when necessaryFollow up to ensure issues are fully resolved and provide feedbackDeliver excellent customer service exceeding expectationsSuggest improvements for internal and customer-facing documentationContinuously expand knowledge of internal processes, products, and customer environmentsSkillsAdaptability to rapid changes typical in fast-growing companiesCollaborative approach to teamwork and problem-solvingStrong discipline and systematic problem-solving skillsPractical experience supporting Microsoft Windows, including services and registry troubleshootingPractical experience with macOS, including directory structures and application troubleshooting (Terminal and Bash knowledge is a plus)Familiarity with tools like ProcMon and Process Explorer is advantageousExperience configuring antivirus software and troubleshooting compatibility issuesKnowledge of system configuration tools such as GPO, RMMs, and SCCM; scripting skills are a plusBenefitsFully remote work environmentGenerous paid time off including vacation, sick leave, and holidays12 weeks paid parental leaveComprehensive medical, dental, and vision plans401(k) plan with a 5% company contribution regardless of employee contributionLife and disability insuranceStock options for all full-time employeesOne-time $500 reimbursement for home office setup or upgradesAnnual education and professional development allowance$75 monthly digital reimbursementAccess to BetterUp coaching platform for personal and professional growthCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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