[Remote] Product Operations Specialist

Note: The job is a remote job and is open to candidates in USA. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They are seeking a Product Operations Specialist to build and own the authoritative record of customer usage on their platform, ensuring data accuracy and integration with business systems. This role involves working closely with product leadership and engineering to define measurement requirements and maintain customer-facing views of usage data.ResponsibilitiesDecide what the platform measures — which usage events matter and the level of detail, down to the individual user and feature — and define for engineering what to instrument, why, and how the data should behave, captured in real timeKeep usage data accurate and complete, aggregated from the individual user up to the account and organization levelIntegrate usage data with the line-of-business systems that rely on it — including CRM and financial systems — so the same usage numbers stay consistent across the tools the business runs onOwn the customer-facing views that let customers see and understand their own usage of the platformExtend the data to new product capabilities as they launch, working release by release with engineering to instrument new features as they ship and keep the record currentProvide the structured usage data the business uses to report on and anticipate how usage is changing over timeWork directly with senior product leadership, engineering, executives, and other teams to turn fast-moving needs into a system they can depend onSkills3+ years in product operations, technical product management, data or analytics product management, or a similar role at a SaaS companyEnough technical fluency to define what gets instrumented, write clear requirements for engineering, and check the results — including how usage and event data is captured, modeled, and storedWorking knowledge of SQL and BI tools to validate data and partner with data engineering and business intelligenceThe ability to take an ambiguous question, decide what to measure to answer it, and define the level of detail it requiresBusiness and commercial acumen, and the communication skills to work with senior product leadership, engineering, executives, and other teamsComfort building something new and carrying it through from definition to a working systemClear written and verbal communication, including usable documentationComfort using AI tools (e.g., Claude, ChatGPT, Copilot) as part of daily work — to speed up analysis, documentation, and recurring tasks — with the judgment to check the output before acting on itBuilt a usage data capability, analytics function, or similar data product from the ground upHands-on experience instrumenting high-volume product usage or event data and modeling it at scaleExperience shaping how usage data is modeled and structured, or partnering closely with the engineering teams that build usage-data pipelinesExperience integrating data across line-of-business systems such as CRM and financial/ERP platformsHands-on experience with a cloud data warehouse — Snowflake preferred, but comparable platforms also welcomeHands-on experience with a BI tool — Power BI preferred, but comparable platforms also welcomeExperience building customer-facing usage views or self-service usage reportingBackground in legal technology, regulated SaaS, or other enterprise softwareBachelor's degree or equivalent experienceBenefits90% healthcare premiums company coveredHSA company contribution401K match at 4% with immediate vestingFlexible PTO (typically 3 to 4 weeks a year)10 paid holidaysMonthly contributions for life activities & wellnessAccess to LinkedIn learning with monthly dedicated time to exploreCompany OverviewNetDocuments enables businesses of all sizes to create, secure, manage, access, and collaborate on documents and email anywhere, any time. It was founded in 1999, and is headquartered in Lehi, Utah, USA, with a workforce of 201-500 employees. Its website is http://netdocuments.com.Company H1B SponsorshipNetDocuments has a track record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 2 in 2024, 2 in 2023, 2 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.