[Remote] Product Operations Manager (Software)

Note: The job is a remote job and is open to candidates in USA. Enveda is a company focused on transforming natural compounds into life-changing medicines. As a Product Operations Manager (Software), you will manage end-to-end project management across product, operational, and go-to-market efforts, ensuring cross-functional teams are aligned and unblocked while building systems and processes for scaling.ResponsibilitiesManage customer service operations end-to-end: escalation pathways, response quality, tooling, and metricsPartner with engineering and product to translate operational needs into clear, well-scoped software ticketsWork with marketing on campaign operations, launch logistics, and user acquisition workflowsInterface with external service partners on onboarding, coordination, and ongoing relationship managementBuild dashboards and track KPIs to surface operational insights to leadershipServe as the primary liaison between internal teams and external partners including legal counsel, third-party vendors, marketing, and customer serviceBuild the systems, playbooks, and processes that let the organization scaleSkills2+ years in operations, product management, or program management at a software company (SaaS, D2C, or similar)Experienced running complex, multi-stakeholder workstreams without constant escalationComfortable context-switching across domains - legal, engineering, and customer service all in the same dayProcess-oriented but pragmatic: you build systems that serve the work, not the other way aroundDemonstrated ability to use AI as a force multiplier to independently own complex workstreams and close experience gaps across a broad scope of responsibilitiesStartup-comfortable: you move fast, operate well with ambiguity, and take ownership without hand-holdingBenefits90% Medical, Dental, Vision401k MatchFlexible PTOAdoption AssistanceCompany OverviewEnveda is a biotechnology company that is learning from life’s chemistry to create better medicines faster. It was founded in 2019, and is headquartered in Boulder, Colorado, USA, with a workforce of 201-500 employees. Its website is https://enveda.com.Company H1B SponsorshipEnveda has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2023, 5 in 2022. Please note that this does not guarantee sponsorship for this specific role.