[Remote] Product Operations Manager

Note: The job is a remote job and is open to candidates in USA. Relatient is a company that helps healthcare organizations optimize patient access through AI-powered workflows and flexible access tools. The Product Operations Manager role focuses on enhancing the effectiveness and scalability of the product organization by coordinating product initiatives and ensuring cross-functional alignment. This position involves improving workflows, capturing product feedback, and supporting internal teams for successful product execution.ResponsibilitiesCoordinate and drive execution of product and feature launches, ensuring cross-functional alignment and readinessOwn and continuously improve scalable processes for capturing, organizing, and communicating product feedback and enhancement requestsSubmit, assign, and manage support cases, ensuring timely follow-up and clear communication with clientsPartner with Product Managers and cross-functional teams to improve visibility into product priorities, progress, and outcomesSupport internal readiness by ensuring teams have the necessary information, documentation, and resources for new releasesProactively identify gaps and drive improvements to operational efficiency and consistency across product-related workflowsContribute to the refinement of tools, templates, and processes that enable the product organization to scale effectivelyFacilitate communication and alignment across Product, Customer Success, Support, and other stakeholdersSurface trends and insights from customer and internal feedback to help inform product prioritization and decision-makingSkillsBachelor's degree in business, technology, or related field, or equivalent experience3+ years of experience in product operations, project coordination, product management, or related roles within a SaaS environmentExperience working cross-functionally with Product, Customer Success, Support, or Marketing teamsStrong organizational, analytical, and problem-solving skills with attention to detailExcellent written and verbal communication skillsAbility to manage multiple priorities in a fast-paced, evolving environmentFamiliarity with product and project management tools such as Jira, Confluence, or AsanaDemonstrated ability to manage cross-functional initiativesBenefitsMedical, dental, and vision coverageCompany-paid life and disability insuranceHSA with employer contributionsEmployee Assistance Program (EAP)401(k) with company matchUnlimited PTO, 10 paid holidays, and paid parental leaveCompany OverviewDash® by Relatient. Best in KLAS® 2024 for patient scheduling & engagement software solution. Schedule, communicate & engage with patients. It was founded in 2012, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is https://www.relatient.com.