[Remote] Product Operations Manager

Note: The job is a remote job and is open to candidates in USA. PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. They are seeking a Product Operations Manager who will build and manage the Product Operations function, ensuring effective release processes and cross-functional coordination to support company growth.ResponsibilitiesOwn the end-to-end release process: calendar, release notes, stakeholder communications, and enforcementEnsure every release is accompanied by internal readiness across CS, Support, and Sales before anything shipsDefine and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that. You are not just maintaining quality, you are defining itCoordinating and running a monthly New & Next meeting to review new and upcoming releasesManaging bi-weekly product releases, including attending bi-weekly release lock in and communicating upcoming releases to stakeholdersCoordinating release notes production across product managers and ensuring consistent qualityServe as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cyclePartner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffsOwn cross-functional working rhythms: release meetings, RACI maintenance, and process documentationManaging GTM logistics, including attending cross-functional working groups pre-launch for large releasesDefining set of GTM materials based on release tier, and ensuring execution across teamEstablish and maintain the processes, templates, and tools that help the product team operate consistently and at high qualityOwn Jira hygiene, sprint health, and reporting cadenceSupport quarterly planning rhythms and cross-team alignment ritualsMaintaining jira roadmap boards, catching outdated or inconsistent tickets, and tracking progress toward goalsIdentify and escalate at risk and missed deadlinesPlan, schedule, and run quarterly roadmap planning sessionsBuild and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomesDefine and track key product health metrics in partnership with Engineering and AnalyticsReview Mixpanel events and implement consistent naming conventions and standardize prompts for querying dataSet up and report out on data dashboards for product KPIs and goalsSkills5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS companyHas built or significantly improved a release process in a cross-functional environment — knows what 'good' looks like and how to get thereComfortable holding people accountable across teams without being adversarial — can follow up, push back, and enforce standards while keeping relationships intactStrong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similarFinds genuine satisfaction in making systems work well — not looking to own a product roadmap, but to make the whole team more effectiveExperience standing up a Product Ops function from scratchHas operated at or alongside Director level with cross-company scopeFamiliarity with higher education, edtech, or similarly mission-driven SaaS environmentsCompany OverviewPeopleGrove offers a comprehensive platform enhancing student engagement from admission to alumni, aiding career readiness and networking. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://www.PeopleGrove.com/.Company H1B SponsorshipPeopleGrove has a track record of offering H1B sponsorships, with 2 in 2025. Please note that this does not guarantee sponsorship for this specific role.