[Remote] Product Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), and they are seeking a dynamic Product Operations Coordinator. This role involves executing planning and operational tasks, managing product launches, and ensuring that processes support a best-in-class product organization.ResponsibilitiesCoordinate and execute activities that support product delivery action plans for assigned programs and initiativesPartner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifactsLeverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionallyCoordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvementsSupport user acceptance testing, beta development, defect triage, and support continuous improvement initiativesSupport reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicatedUnderstanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iterationSkills1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacitiesFamiliarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launchHands-on experience with Jira, Confluence, Salesforce, SharePoint or similar toolsHands-on experience leverage AI tooling to enhance operational efficiencyExceptional communication, facilitation, and interpersonal skillsHighly detailed with strong analytical skills and a love for organizing data and information to tell a compelling storyComfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teamsFamiliarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerationsBenefitsComprehensive health benefitsGenerous PTO401(k) matchingPaid parental leaveHybrid work schedulesCareer development supportWellness programsOpportunities to give back through CR Cares™, our community engagement initiativeCompany OverviewCentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives. It was founded in 2012, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.centralreach.com.Company H1B SponsorshipCentralReach has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.



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