[Remote] Product Operations and Performance Lead

Note: The job is a remote job and is open to candidates in USA. VGS is the world's leader in payment tokenization, empowering clients by tokenizing sensitive payment data. They are seeking a founding Product Operations Lead to define and own the operational backbone of the Product organization, ensuring high-quality execution and alignment across teams.ResponsibilitiesDevelop and maintain systems and processes to track product performancePartner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve themOwn and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary processDefine and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectivelyIdentify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilitiesBuild systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learningOwn and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer SuccessFacilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the orgDesign and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad releaseOwn launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoringMaintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and whySkills8+ years of experience in Product Operations, Program Management (within a Product organization), or a similar roleExperience in fast-moving, product-led organizations with an emphasis on minimum necessary processStrong systems thinker who can design operating models that scale without adding bureaucracyProven scrappy executor who takes ownership and gets things doneComfort operating in ambiguity and building from a blank pageClear, concise communicator with strong written and verbal skillsStrong product instincts and empathy for Product Managers and cross-functional partnersPrior payments experience and the curiosity to build a deep understanding of VGS's productsBenefitsFlexible work hours and flexible PTOCompetitive health benefitsVGS stock options401k plan, with employer matching 4% and immediate vesting (available only for US employees)Life & disability insurancePre-tax flexible spending accounts, dependent and healthcare FSA (available only for US employees)Global parental leave programEmployee Assistance ProgramHome Internet reimbursementNew hire home office set-up allowanceProfessional learning reimbursementRemote-first philosophyHybrid schedule with some in-person time if living within 30 miles of one of our office locationsCompany OverviewVGS is the World'd Leader in Payment Tokenization It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.verygoodsecurity.com.