[Remote] Product operation manager

Note: The job is a remote job and is open to candidates in USA. NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. They are seeking an Associate, Product Operations to help drive business growth as the company transitions from a consulting-led to a technology-led business, focusing on data management and client support.ResponsibilitiesIndependently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidanceWorks with multiple stakeholders, across instruments and workstreams to provide expertise in data managementProvides structured support to junior team members, including helping them understand tools, logic flows, and standard work practicesBuilds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service linesAnalyze the data using tools like SQL, Alteryx, and DatabricksDesign and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specificationRespond to onshore team/client questions around the data and insightsTranslates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussionsProvide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speedSupport commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clientsSkillsGraduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizationsExtensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimizationProven experience using Alteryx for data prep, transformation, and validation at scaleProficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey dataProactive problem-solver with a strong sense of ownership and attention to detailExperience mentoring junior team members and contributing to collaborative team cultureExcellent interpersonal, written, and verbal communication skillsComfort working in a hybrid or remote environment with distributed teamsDemonstrates resilience and adaptability in navigating change and feedbackConsistently seeks feedback and iterates to improve performance and team outcomesConcentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market ResearchComfort with SQL and Python, especially for data manipulation, automation, or analytics tasksCompany OverviewNPS Prism offers a SaaS CX benchmarking platform that delivers Net Promoter Score and KPI insights on customer journeys across industries. It was founded in 2019, and is headquartered in Boston, Massachusetts, US, with a workforce of 201-500 employees. Its website is https://www.npsprism.com.Company H1B SponsorshipNPS Prism has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.