[Remote] Product Manager/Owner AI

Note: The job is a remote job and is open to candidates in USA. Sedgwick is a leading claims management services company dedicated to helping people facing unexpected challenges. The Product Manager/Owner – AI is responsible for the end-to-end ownership of AI initiatives, collaborating with stakeholders to define and execute AI-enabled improvements in claims operations and client service performance.ResponsibilitiesThe Product Manager/Owner works directly with claims leadership, operational managers, and Business Transformation Leads to understand workflow bottlenecks, leakage drivers, customer friction points, regulatory risks, and client performance commitmentsThey translate these insights into clearly defined AI use cases with measurable operational objectives such as reduced claim cycle time, improved reserving accuracy, enhanced fraud detection rates, or improved document processing speedThey decompose initiatives into epics and features that reflect real-world operational workflows, ensuring requirements account for system integrations, adjuster behavior, client reporting requirements, and compliance obligationsThey collaborate with AI engineers and data scientists to validate feasibility, data availability, model explainability considerations, and downstream operational impactThey own and continuously refine the product backlog, ensuring it remains prioritized according to business value and aligned with enterprise AI portfolio constraintsThey prepare stories with detailed acceptance criteria that reflect actual claims scenarios and operational realities, not abstract technical requirementsDuring sprint execution, they remain closely engaged with the delivery team, clarifying nuances of claims processes, regulatory rules, and client-specific variationsThey validate that developed models, automation features, or decision-support tools function appropriately within the claims workflow and align with user expectationsThey communicate progress, risks, and trade-offs to LOB stakeholders transparently, ensuring expectations are managed around sequencing and delivery timelinesFollowing deployment, they monitor adoption, operational metrics, and user feedback, adjusting backlog priorities based on real-world performance and measurable impactThis role requires balancing operational urgency with disciplined backlog governance, particularly in environments where client escalations or regulatory deadlines may introduce pressure for rapid changeSkills6–10 years of experience in Product Management or Business-Technology roles within insurance, claims, or managed servicesStrong understanding of claims operations, adjuster workflows, or insurance servicing modelsExperience working in Agile delivery environmentsAbility to translate operational pain points into structured technical requirementsStrong stakeholder communication skills across business and technical audiencesCompany OverviewSedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. It was founded in 1969, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.sedgwick.com.Company H1B SponsorshipSedgwick has a track record of offering H1B sponsorships, with 2 in 2026, 11 in 2025, 10 in 2024, 4 in 2023, 9 in 2022, 14 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.