[Remote] Product Manager, Strategic Projects team, Customer Experience

Note: The job is a remote job and is open to candidates in USA. Snowflake is about empowering enterprises to achieve their full potential. The Product Manager role in the Strategic Projects team focuses on defining and driving strategic initiatives to improve efficiency and operational direction for the Customer Experience organization. Responsibilities • Define and drive strategic projects that shape the future of how the CX organization operates • Collaborate closely across diverse technical and operational teams, acting as the primary facilitator between Solution Engineering, Delivery Services, Support, and Engineering to ensure unified direction • Identify opportunities for efficiency and lead the adoption of new tools and processes across the organization • Leverage a multitude of ever-changing AI tools to solve complex business challenges and enhance team capabilities • Untangle complex problems by applying a logical sequencing of steps to resolve ambiguity and drive progress • Translate technical requirements into clear operational strategies, ensuring smooth handoffs and alignment between stakeholders Skills • Bachelor's Degree in Computer Science, Engineering, Physics or Math, or related technical disciplines, or demonstrated prior experience in technical fields • 5 years or more of hands-on technical experience with Cloud technologies with a strong ability to learn quickly and adapt to new technologies • "Troubleshooter Mindset": The ability to break down complex problems and provide a clear, logical sequence of actions to resolve them • Experience with AI/ML tools and how they can be applied to operational workflows (e.g., LLMs for knowledge management, automation agents) • Data Analysis Proficiency: Ability to use SQL or BI tools (like Tableau or Snowflake) to derive insights and back up decisions with data • Self-starter mentality: You are self-driven and comfortable defining your own path in a fast-paced environment where requirements may change • Curiosity: A genuine desire to understand how things work and how they can be improved • Strong communication skills: You are a team player who can effectively communicate with both technical and non-technical stakeholders • Project Management Certifications (PMP, CSM, or equivalent) or experience with Agile/Scrum methodologies • Familiarity with the Snowflake Data Cloud and its ecosystem • Previous experience in a 'Chief of Staff' or technical program management capacity within a large engineering organization Benefits • Medical • Dental • Vision • Life • Disability insurance • 401(k) retirement plan • Flexible spending & health savings account • At least 12 paid holidays • Paid time off • Parental leave • Employee assistance program • Other company benefits Company Overview • Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship • Snowflake has a track record of offering H1B sponsorships, with 428 in 2025, 281 in 2024, 154 in 2023, 182 in 2022, 113 in 2021, 98 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job