[Remote] Product Manager, Patient Communications (Remote, USA)

Note: The job is a remote job and is open to candidates in USA. Luma Health is a company focused on improving healthcare access and communication. They are seeking a Product Manager for Patient Communications to own the vision and roadmap for various messaging solutions aimed at reducing no-shows and enhancing patient engagement. Responsibilities • Own the vision & roadmap for Reminders & Recalls, Navigator, and Broadcast across SMS/MMS, email, voice, and emerging channels (e.g., RCS, Apple Messages for Business) • Scale the AI Agent (Navigator): define intents/skills, guardrails, escalation paths to staff, closed-loop tasks, prompt & tool design, evaluation harnesses, and safety reviews for PHI • Customer discovery & UX: run research with patients, front-desk teams, and care ops; convert insights into simple, resilient flows and accessible messaging • Insights & experimentation: define KPIs, instrumentation, and A/B tests; analyze funnel drop-offs, carrier blocks, time-of-day effects, and cohort performance to drive roadmap • Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI stories, and migration paths from legacy flows • Cross-functional leadership: coordinate with Engineering, Security, Legal/Compliance, Support, and Partnerships • Deliver measurable outcomes: lower no-show rates, increase recall reactivation, improve response and completion rates, raise agent containment, and keep opt-outs and failure rates low Skills • 3+ years of experience in product management in messaging, communications platforms, healthcare SaaS, or adjacent domains shipping customer-facing products at scale • BA/BS Degree required • Experience in gathering business insights and identifying trends from data • Ability to use data to inform and support critical decisions • Entrepreneurial minded self-starter who is able to function in a lean product management structure in a company with aggressive growth goals • Superior communication, presentation and interpersonal skills • Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in healthcare) • Organized, detail-oriented, and motivated team player with a positive attitude • Ability to work in a fast-paced team environment • Hands-on with LLM/AI products (prompt design, tools/integrations, evaluation, red-teaming, safety guardrails) and clear criteria for human escalation • Ability to write clear PRDs and sequence complex deliveries • Proven ability to lead cross-functional teams, influence without authority, and communicate crisply with executives and customers • SQL skills highly preferred Benefits • Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity Company Overview • Luma Health offers patient access, revenue cycle management, and patient relationship management. It was founded in 2015, and is headquartered in San Mateo, California, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship • Luma Health has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2023, 7 in 2022, 9 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job