[Remote] Product Manager (Dispatching Software) - Remote

Note: The job is a remote job and is open to candidates in USA. CentralSquare Technologies is a trusted provider of public sector software in North America, serving over 8,000 agencies with a comprehensive, cloud-based platform. They are seeking a strategic Product Manager to drive the evolution of their public safety software portfolio, owning the product vision and roadmap for solutions used by 911 dispatch centers and emergency response teams. This role involves collaborating with cross-functional teams to deliver impactful products that enhance community safety.ResponsibilitiesDefine and own the product roadmap for assigned products, aligning stakeholder priorities with market opportunities and customer needsConduct user research, competitive analysis, and market assessment to identify growth opportunities and inform product strategyEstablish success metrics and KPIs to measure product performance, adoption, and business impactCommunicate product vision and strategy to executive leadership, cross-functional teams, and external stakeholdersCollaborate with engineering teams in an Agile environment to translate product requirements into actionable user stories and acceptance criteriaMake data-driven prioritization decisions, balancing feature development, technical debt, and operational improvementsWork closely with UX/UI designers to create intuitive experiences for users working in high-pressure environmentsLead sprint planning, backlog grooming, and release planning activities with development teamsPartner with marketing and sales to develop go-to-market strategies, positioning, and messaging for new features and releasesDefine pricing strategies and packaging that maximize customer value and business profitabilityPresent product demos and roadmaps at customer meetings, trade shows, and industry conferencesGather customer feedback through on-site visits, user interviews, and advisory board sessionsServe as the voice of the customer internally, advocating for user needs in product decisionsBuild strong relationships with sales, customer success, and professional services teams to understand customer challenges and market dynamicsCoordinate with third-party partners and technology vendors to integrate complementary solutionsProvide product training and enablement to internal teams and customersParticipate in RFP responses and strategic customer engagementsSkills3-5 years of product management experience, preferably in B2B SaaS, enterprise software, or public sector technologyBachelor degree in Business, Computer Science, Engineering, or related field (or equivalent practical experience)Demonstrated success owning and delivering products from concept through launchStrong understanding of Agile/Scrum methodologies and experience working with engineering teamsExcellent written and verbal communication skills, with ability to influence stakeholders at all levelsAnalytical mindset with experience defining metrics, analyzing data, and making evidence-based decisionsAbility to travel up to 40% for customer visits, conferences, and team meetingsExperience with public safety, emergency services, or government technology solutionsTechnical background or ability to understand complex system architectures and APIsFamiliarity with CAD (Computer-Aided Dispatch), or Mobile systemsExperience managing products in highly regulated or compliance-driven industriesBenefitsMentorshipLearning programsClear paths for advancementCompetitive compensationA benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTOFlexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remoteCompany OverviewCentralSquare Technologies is the trusted provider of public sector software in North America. It was founded in 2018, and is headquartered in Lake Mary, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.centralsquare.com/.Company H1B SponsorshipCentralSquare Technologies has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 5 in 2024, 9 in 2023, 14 in 2022, 7 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.