[Remote] Product Manager (Data Foundation & Integrations)

Note: The job is a remote job and is open to candidates in USA. SMG - Service Management Group is a company that transforms how global brands act across brand, customer, and employee experiences. The Product Manager will lead the data foundation and integration domains, responsible for translating the product vision into a prioritized roadmap that creates value for clients and the business.ResponsibilitiesOwn the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven planLeverages data to inform roadmap decisions, identify opportunities, and communicate prioritization rationale clearly to stakeholdersBreak complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over timeChampion data as a product and understands how to make complex data actionable for clientsTechnical thought partner who understands how data moves from source through ingestion, transformation, governance, and consumptionDefine the success metrics that matter and use them to guide iteration and demonstrate valueLeverage AI and machine learning solutions, including generative AI, predictive modeling, and agentic workflows, to creatively solve real client problemsLead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solvingStay sharp on the competitive landscape and industry trends to pressure-test roadmap assumptions and spot emerging opportunitiesPartner with Customer Success and Sales to keep the voice of the customer as a continuous input into what the team buildsProduce clear epics, requirements, and user stories that give Engineering, Design, and Data Science the context they need to deliver with quality and minimal reworkBalance delivery across bugs, incremental enhancements, and net-new capabilities while staying aligned with peer Product Managers on sequencing and cross-domain dependenciesCollaborate with Marketing, Customer Success, and Sales to ensure release readiness and drive adoption of new capabilitiesSkillsBachelor's degree or equivalent work experience required3 to 5 years of product management experience in an agile SaaS or technology environmentDemonstrated ability to lead data migration, pipeline development, schema design, or data quality and governance initiatives, is strongly preferredComfortable engaging in technical conversations about data architecture, pipelines, and integrations at a level that builds credibility with engineering partners and informs better product decisionsThrives in ambiguity by seeing opportunities, figuring out what is needed, and acting without waiting for perfect informationStrong written and verbal communicator who can translate client problems into technical direction and technical concepts into clear client valueThe ability to influence without authority across a wide range of stakeholders and teamsBenefitsWork hard, have fun environment – We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee.Value-driven culture where we connect, collaborate & co-create.Remote-first company (fully remote).Unlimited PTO.Tech provided.Diverse, experienced, friendly team which will welcome you, support you and challenge you.Company OverviewSMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. It was founded in 1991, and is headquartered in Hattiesburg, Mississippi, USA, with a workforce of 201-500 employees. Its website is http://www.smg.com.Company H1B SponsorshipSMG - Service Management Group has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.