[Remote] Product Manager, CEH

Note: The job is a remote job and is open to candidates in USA. Chili Piper is a B2B SaaS company that helps GTM teams turn inbound leads into qualified meetings instantly. They are seeking a Product Manager to lead key product areas related to customer experience, focusing on building complex, enterprise-grade products and driving adoption and business impact.ResponsibilitiesOwn ChiliCal, Ecosystem, and Handoff end to end, from market and customer evidence through adoption, iteration, and long-term business impactDefine the first audience for every bet and protect that focus as new requests, edge cases, and opportunities emergeIdentify the right problems to solve and turn complex scheduling, integration, and routing workflows into clear product directionDefine value, viability, priority, and success metrics, including what should trigger first adoptionMonitor adoption and real usage after launch, then use what you learn to improve the product and shape what comes nextKeep these connected surfaces coherent, so changes across ChiliCal, Ecosystem, and Handoff work together rather than against each otherPartner with Product Design on the experience, first-use path, and product-side enablementPartner with the Product Engineering Lead on solutions that are technically sound and practical to deliverPrioritize ruthlessly and make clear calls when the problem is complex and the answer is not obviousHold a high standard for quality. You do not ship things you would not want to use yourselfSkillsSenior-level experience managing complex B2B SaaS products, with clear ownership of a product area or major initiativesStrong product judgment, with the ability to find problems worth solving and make informed tradeoffs in ambiguous environmentsHands-on use of AI tools in day-to-day product work, with good judgment about where AI genuinely improves a product experienceThe ability to simplify complexity and turn customer evidence, data, and technical constraints into clear product decisionsDeep curiosity about users and markets, and a habit of building conviction through direct evidenceComfort in technical domains and credibility with technical users and engineering partnersA bias toward focus and shipping narrow to learn quicklyExperience working closely with Engineering, Design, and cross-functional partners in a fast-moving environmentThe drive to build products that solve real problems and get used, not just shippedExperience with calendar, scheduling, or meeting workflow productsExperience building or owning third-party integrations, especially with CRM, calendar, or conferencing platformsExperience with lead routing, distribution, or assignment logicExperience with CRM or marketing automation platformsExperience building enterprise-grade, data-rich SaaS productsExperience building or shipping with Claude or similar productsBenefitsCompetitive pay based on market rate wherever you liveUnlimited vacation (and we •do• mean it, and we •do• take it!)Generous health, dental, and vision insuranceAny equipment/software/tech that you need to do your jobAnnual professional development stipend of $2,000 USDEquity - all Pipers receive stock optionsAnnual company retreat in epic locations (past trips: Paris, Morocco, Tulum, Iceland, Ibiza, India). Check out the [video](https://www.youtube.com/watch?v=66XNNBqh37I) from last year’s retreat in Tenerife.Company OverviewChili Piper is a meeting lifecycle automation platform that helps revenue teams to increase their conversion rates. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.chilipiper.com.