[Remote] Product Manager, Agentic Forecasting & Workforce Intelligence

Note: The job is a remote job and is open to candidates in USA. Crescendo is an AI-native contact center platform and CX operator for enterprise clients, seeking a technical Product Manager with Workforce Management experience. The role involves collaborating with operational leaders to build automated forecasting and staffing solutions using advanced AI technology.ResponsibilitiesBuild automated volume forecasting from Crescendo operational datasetsTranslate forecasts into staffing and headcount requirementsImprove forecast accuracy through agentic self-improvementDesign staffing logic supporting shared associates across partner programsModel cross-program capacity allocationEnable dynamic queue balancing across workloadsDefine how forecasts drive operational decisions inside CrescendoBuild AI-first workforce planning workflowsMove workforce planning from manual scheduling toward automationConnect forecasting to full Crescendo IT stack: CRM/CC, HR, FinanceConnect data collection agents to every major CCaaS and ticketing platformBuild a closed feedback loop on forecast accuracy and schedule adherencePrototype workflows using AI developer toolsBuild lightweight services, scripts, and assistants (week, not months)Experiment with frontier models to evaluate best LLM model and agentic loop to perform WFMSkillsDirect Workforce Management experience is requiredSupporting capacity planning in CC / BPO environmentsWorking with Erlang-based staffing logicDesigning staffing models across queues or programsSupporting intraday planning or long-range forecasting workflowsImplementing or integrating WFM platformsExperience with systems such as: NICE, Verint, Genesys, Calabrio, Aspect, or equivalent WFM environmentsWriting code using AI developer tools (Codex or Claude)Working directly with structured datasetsPrototyping forecasting workflowsTranslating operational logic into executable automationPartnering closely with data science teamsTechnical product managementProduct engineeringApplied analytics platformsAI-enabled operations toolingBuilt forecasting or staffing tools inside WFM platformsSupported CX or BPO delivery environmentsOwned capacity planning infrastructureWorked on workforce analytics platformsImplemented WFM integrationsBuilt internal automation around staffing workflowsBonus if you've worked on: multitenant staffing models, agent-based workflows, planning automation assistants, AI-enabled scheduling or forecasting toolsBenefitsPerformance bonus eligibilityEarn competitive pay while building a career with endless opportunities.Enjoy remote work with the focus and flexibility to do your best work.Grow in an environment that rewards ambition and sharp execution.Thrive in a team environment where collaboration is the foundation of your success.Be part of a people-first, values-driven organizationWork with innovative global partners and diverse teamsCompany OverviewCrescendo offers a full-stack customer service platform combining the most advanced AI with a global service team. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.crescendo.ai.