[Remote] Product Manager

Note: The job is a remote job and is open to candidates in USA. Swoon is seeking a Senior Product Manager to help modernize and evolve a CRM platform used by customers and internal teams. This role will focus on improving workflows, expanding platform capabilities, enhancing integrations, and supporting the transition from legacy systems to scalable cloud-based solutions.ResponsibilitiesOwn and evolve a key area of the CRM product platformDefine and execute product roadmap initiatives aligned with business objectives and customer needsPartner closely with Engineering, UX/UI, Operations, and Security teamsGather customer and user feedback to inform product decisionsPrioritize enhancements, integrations, and workflow improvementsLeverage analytics, experimentation, and customer insights to drive product strategySupport product launches and adoption initiativesDevelop training materials, onboarding resources, and product documentationDrive continuous improvement of CRM capabilities and customer experienceParticipate in product discovery and new product development effortsBuild business cases and product development plans for future enhancementsSkills5+ years of Product Management experienceExperience managing CRM or customer-data platformsDemonstrated ownership of product features from concept through deliveryExperience working with Engineering and UX teams in an Agile environmentStrong communication and stakeholder management skillsExperience using product metrics and customer feedback to guide decisionsStrong analytical and problem-solving abilitiesBachelor's degree or equivalent professional experienceCRM platforms such as Salesforce, Microsoft Dynamics, DealCloud, or similarSaaS product management experienceWorkflow-driven products and automation platformsAPI, integration, and connected-system product experienceProduct experimentation and A/B testingBenefits10% bonusCompany OverviewA bold vision can only take you so far. It’s the people who bring it to life. It was founded in 2009, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://swoonstaffing.com.Company H1B SponsorshipSwoon has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.