[Remote] Product Management, L2

Note: The job is a remote job and is open to candidates in USA. Twilio is shaping the future of communications and is seeking a Product Manager (L2) for their Edge team to lead product development for the unified API platform. This role focuses on building next-generation API management tools to enhance the Developer Experience and facilitate interactions between developers and AI agents within the Twilio ecosystem.ResponsibilitiesNext-Gen API Management: Drive the execution and lifecycle of Twilio's core APIs, ensuring robust API governance, security, and high performance at the edge for millions of developersElevate Developer Experience (DX): Build friction-free onboarding workflows, interactive sandboxes, and headless tooling that allow developers to integrate, test, and deploy Twilio services instantlyPioneer the Agent Experience: Help shape how AI agents and LLMs interact with Twilio’s Edge Platform. You will execute on features that allow intelligent agents to autonomously discover APIs, understand context, map user intent, and safely execute complex workflowsBridge Humans and AI Agents: Partner with Core Engineering and AI teams to design interfaces and protocols where human developers and AI agents can seamlessly co-author, debug, and manage applicationsCross-Functional Integration: Partner closely with Engineering, Design, and downstream product teams to ensure a consistent, secure, and unified gateway experience across the Twilio platform without compromising the reliability of our Tier-0 infrastructureDeliver Adaptive Gateway Experiences: Leverage usage data, API traffic patterns, and intent signals to deliver proactive, in-line troubleshooting, automated error handling, and contextual routing at the exact millisecond a request hits the edgeSkillsExperience: 1-2 years of Product Management, technical entrepreneurial (e.g., technical founder), or intensive software project experienceTechnical Aptitude: Strong technical background with hands-on experience consuming/building APIs and a foundational understanding of how web applications, headless architectures, and agents interactDeveloper Empathy: Deep understanding of the developer persona, including their workflows, toolchains (e.g., Postman, SDKs, CLI), and what makes an API easy or frustrating to useExecution Mindset: Strong ability to manage tactical execution at the scrum level while balancing the extreme reliability demands of edge systems with rapid feature deliveryStrategic Problem Solving: Proven ability to thrive at the intersection of business logic and complex technical infrastructure, adapting products in a fast-moving AI and API economyRecent graduates with a strong computer science background, startup experience, or significant side projects building applications with LLM-backed agents are highly encouraged to applyAgentic AI Experience: Hands-on experience building apps using agents (e.g., LangChain, AutoGen, or custom agent workflows) and exposing capabilities to AI via function calling or toolsTelemetry & Observability: Experience using API traffic data, latency metrics, and error rates to identify friction points and optimize platform performanceCross-Channel Developer Experience: Knowledge of how to design seamless transitions across different platform touchpoints—such as moving fluidly from reading API documentation, to testing in a CLI sandbox, to monitoring production traffic at the edgeBenefitsCompetitive payGenerous time offAmple parental and wellness leaveHealthcareA retirement savings programThis role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.Supporting their volunteering and donation effortsCompany OverviewTwilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.Company H1B SponsorshipTwilio has a track record of offering H1B sponsorships, with 12 in 2026, 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.