[Remote] Product Management Director – Outbound Contact Center Solutions

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market, bridging product strategy, customer engagement, and field enablement. This role focuses on proactive customer outreach and ensuring compliance while driving revenue and improving customer loyalty.ResponsibilitiesAct as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessionsDiscover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreachShowcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROIContinuously identify new opportunities where proactive engagement keeps Five9’s solutions relevantEquip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiatorsPartner with go-to-market teams to accelerate subscription growth in North AmericaEngage directly in strategic deals, mapping outbound capabilities to customer business objectivesCapture customer feedback, compliance trends, and market signals to evolve the roadmapPrioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimizationCollaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurementServe as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefingsPromote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readinessPosition Five9 as the leader in outbound innovation, differentiating from inbound-centric providersSkills10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technologyProven track record in market evangelism and customer engagement for outbound or proactive communication solutionsStrong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagementFamiliarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communicationsExperience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use casesExceptional communication and executive presence, with the ability to influence C-level stakeholdersBachelor's degree required; MBA or advanced degree preferredBenefitsAnnual performance bonusStockOther applicable incentive compensation plansHealth, dental, and vision coverage, beginning on the first day of employmentFive9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent costShort & Long-Term DisabilityBasic Life Insurance401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time OffCompany paid holidaysPaid volunteer hours12 weeks paid parental leaveCompany OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B SponsorshipFive9 has a track record of offering H1B sponsorships, with 4 in 2026, 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.