[Remote] Product Knowledge Operations Manager

Note: The job is a remote job and is open to candidates in USA. Momentus Technologies is a leader in event and venue management software, serving a global clientele. They are seeking a Product Knowledge Operations Manager to design and manage a Product Knowledge Base that captures and distributes product knowledge efficiently to various teams, enhancing documentation operations and supporting product marketing efforts.ResponsibilitiesBuild and Own the Product Knowledge Base: Design the retrieval architecture. Decide what gets automated, curated, or authored. Instrument signal capture from Jira, Confluence, Granola meeting notes, and product comms. Ship the system, then operate itElevate Documentation Operations: Own release notes, KB articles, help content, and API docs. The quality bar is already high. Raise the systems bar. Manage one documentation specialistTreat Docs as Code: Bring a docs-as-code mindset to everything we publish. Versioning, review, automation, observability. The PKB should be inspectable and improvable like any production systemServe Product Marketing, Program Management and GTM as Your Customer: Sales, Marketing, Customer Success, and Professional Services are your audiences. Run discovery with them the way a PM runs discovery with end users. Build feedback loops that tell you what is converting, what is missing, and what is going staleMaintain the Integration Surface: Keep our existing Claude and MCP connectors healthy. Engineering builds new ones; you maintain. Coordinate with Digital CS on Pendo and Revenue Operations on Salesforce to keep GTM surfaces integratedSkills4-5 years in a Senior Technical Writer or Manager of Documentation role at a B2B SaaS company that took the AI pivot seriouslyYou have built or are actively building AI-assisted content workflowsYou treat AI as infrastructureYou understand retrieval, prompt design, and context engineering as a disciplineYou have opinions on shadow documentation and how to prevent itYou have managed at least one direct report, or you have led substantial cross-functional work without authorityOperational excellence is the work, not a distraction from itYou do not need a team of five to be effectiveYou need clear ownership and runwayContext engineer, shadow documentation, docs as code, retrieval, AI as infrastructure are not buzzwords to youYou know the toolchain: Atlassian (Jira, Confluence) and PendoBonus for Docusaurus, ReadMe, GitBook, or another docs-as-code platformDirect experience integrating LLM-based retrieval (RAG, MCP, or similar) into a documentation or knowledge productBackground in B2B SaaS with a complex platform and large install baseActive in the technical writing community (Write the Docs, STC)Familiarity with venue, event, or hospitality softwareBenefitsInsurance: Comprehensive medical, dental, & vision insurance.Exceptional 401k Match: Momentus will match 80% of your first 10%Unlimited Time Off: Rest and recharge on your terms.Remote Work: We value our global team and proudly offer the freedom to work remotely.Enjoy two complimentary tickets each year to attend an event at one of our valued customer venuesProfessional Development: We encourage continuous learning through our partnership with LinkedIn LearningCompany OverviewMomentus Technologies is a software development company that offers end-to-end solutions for venue and event management. It was founded in 1985, and is headquartered in O'fallon, Illinois, USA, with a workforce of 201-500 employees. Its website is https://gomomentus.com.