[Remote] Product Design Lead, Consumer Growth & Access

Note: The job is a remote job and is open to candidates in USA. Maven Clinic is the world's largest virtual clinic for women and families, dedicated to making healthcare accessible and effective. They are seeking a Product Design Lead to build and scale their direct-to-consumer healthcare experiences, focusing on consumer growth and trust-sensitive design while leading a team of senior design practitioners.ResponsibilitiesYou’ll design and improve the journeys that help women discover, understand, trust, start, and continue care with MavenThis includes work across marketing entry points, landing experiences, onboarding, eligibility, account creation, insurance and benefit capture, payment and prescription flows, activation, follow-up care, retention, and cross-sell into longitudinal care offeringsYou’ll partner closely with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support teams to move the needle through product experiments, research, and designYou’ll understand that in healthcare, trust is not a soft quality. It is central to product quality, conversion, retention, and care outcomesA major part of this role is helping users understand what care is available to them, what it costs, what might be covered, and what happens nextYou’ll design experiences that simplify complex choices across benefits and insurance coverage, self-pay options and pricing, prescriptions, pharmacy access, eligibility, clinical requirements, and ongoing careThe goal is not only to increase conversion. It is to help more women successfully access the right care with confidence, clarity, and trustYou’ll collaborate cross-functionally to resolve clinical, operational, regulatory, and commercial complexity in the user experienceYou’ll help the team focus on the highest-impact work, improve product thinking, strengthen research and experimentation practice, and create clearer rituals for critique, prioritization, documentation, and cross-functional collaborationYou’ll model excellent hands-on design work yourself while helping experienced practitioners raise their standards, judgment, confidence, and impactYou’ll help the team use AI to work closer to users, closer to data, closer to engineering, and closer to working softwareSkills7+ years of product design experience, including complex consumer product journeys and 0→1 product growthExperience formally managing or leading design teamsStrong hands-on product design craft across UX, prototyping, visual design, mobile apps, and responsive webA portfolio showing D2C product design leadership, systems thinking, data-driven decision-making, high-quality execution, and measurable product impactExperience designing products where trust, comprehension, eligibility, pricing, access, personal data, or complex decision-making play a central roleExperience with growth, onboarding, conversion, activation, retention, cross-sell, monetization, or lifecycle journeys, informed by research, data and experimentationA strong AI-native workflow and informed opinions on how AI can improve design quality, team capacity, and business valueExperience in healthcare, women's health, telehealth, digital health, insurance, fintech, marketplaces, consumer subscriptions, or another regulated or trust-sensitive domainExperience designing products involving insurance, benefits, prescriptions, clinical eligibility, payments, care navigation, or personal health informationExperience designing in a competitive direct-to-consumer category where acquisition, conversion, trust, differentiation, and retention all matterBenefitsEmployer-covered health, dental, and insurance plan optionsMaven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.Whole-self care through wellness partnershipsHybrid work, in office meals, and work together days16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)Annual professional development stipend and access to a personal career coach through Maven for Mavens401K matching for US-based employees, with immediate vestingCompany OverviewMaven is a digital health platform that works with health plans and employers to offer virtual services for women’s and family health. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.mavenclinic.com.