[Remote] Process Optimization - Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Deloitte Global is a leader in developing and leading global initiatives across various disciplines. The Operations Analyst in the Process Optimization team will support day-to-day operations by providing analytical and documentation support, enabling leadership to make informed decisions using process metrics and timely insights.ResponsibilitiesCollaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignmentAssist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads)Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing informationPrepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up itemsProvide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and TableauSupport Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storageProduce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activitiesCollaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriatelyProvide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentationResearch best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operationsSkillsBachelor's degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors consideredAt least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organizationLean Six Sigma Green Belt certificationProven experience with process analysis, reporting, data quality management, and documentationWell-developed interpersonal, communication and presentation skillsExcellent relationship management skillsStrong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materialsAdaptable, and well organized to respond to changing prioritiesAbility to be proactive and work alone as well as part of a larger team (team player)Analytical and flexible with the ability to rapidly understand unfamiliar and complex conceptsThe ability to synthesize and visualize complex data7+ years' experience supporting business process, reporting, analytics, or program operations in a global organizationExperience building dashboards, visualizations, or reporting materials that support governance and leadership decision-makingExperience with enterprise project management tools like ServiceNow SPM and Demand ManagementBenefitsLimited immigration sponsorship may be available.At Deloitte, we value our people and offer employees a broad range of benefits.Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a [comprehensive variety of programs and resources](https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html) to support your health and well-being.From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career.We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship.From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.Company OverviewDeloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. It was founded in 2002, and is headquartered in Baku, Baki, AZE, with a workforce of 10001+ employees. Its website is https://www2.deloitte.com/az/az.html.Company H1B SponsorshipDeloitte has a track record of offering H1B sponsorships, with 1055 in 2026, 6871 in 2025, 4911 in 2024, 5604 in 2023, 8090 in 2022, 5993 in 2021, 10388 in 2020. Please note that this does not guarantee sponsorship for this specific role.