[Remote] Principal Technical Program Manager, System Quality & Testing

Note: The job is a remote job and is open to candidates in USA. Exol is an innovative company specializing in warehouse-as-a-service, aiming to enhance efficiency and accessibility in warehousing operations. They are seeking a Principal Technical Program Manager to lead the design and execution of their system quality and testing program, ensuring high standards across automated and manual operations.ResponsibilitiesInvent and own Exol's system quality and testing framework from the ground up, defining scope, methodology, tooling, and governance across automated and manual operationsEstablish end-to-end testing strategies across automation platforms and manual processes, determining what must be tested, at what frequency, and to what standardDefine the quality metrics that matter – throughput accuracy, cycle time integrity, failure rates, and system availability and build the dashboards and reporting cadences that make performance visible to leadershipDesign a structured defect lifecycle from detection and classification through root cause analysis and resolution ensuring issues are prioritized, tracked, and closed with accountabilityDevelop the standards that determine when a system, integration, or process change is ready for production, including formal UAT frameworks and sign-off protocolsEmbed a culture of quality by establishing feedback loops between testing outcomes, operational performance, and engineering teams to drive iterative system improvementServe as Exol's quality authority in relationships with automation vendors and third-party platform providers, holding partners to defined performance and reliability standardsAlign Operations, Engineering, and Technology stakeholders around a shared quality language, ensuring quality is a shared accountability and not a siloed functionSkillsBachelor's degree in engineering, Operations Management, Supply Chain, Information Systems, or a related fieldMinimum 12 years of experience in quality management, program management, or systems operations—ideally within warehouse automation, logistics, or fulfillment environmentsActive certification in a recognized quality discipline, such as Certified Quality Engineer (CQE), Six Sigma Green Belt+ (SSGB+), or equivalent through ASQ or a comparable bodyDemonstrated experience designing and implementing structured testing programs, including UAT, regression testing, and operational acceptance protocols for complex or automated systemsProven track record of building programs or functions from scratch, with the ability to operate independently in ambiguous environments and drive outcomes without established playbooksExperience aligning cross-functional teams—including Engineering, Operations, and third-party vendors—around shared quality standards and performance expectationsMaster's degree in engineering, Operations Research, Supply Chain Management, or a related fieldHands-on experience working directly with goods-to-person or robotic fulfillment systems in a quality, testing, or operational capacityFamiliarity with ISO 9001 quality management standards or experience operating within a formally certified quality management system (QMS)BenefitsUp to 25% travel may be required.Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.Company OverviewExol is a robotic logistics platform that automates the supply chain management. It was founded in 2023, and is headquartered in Menlo Park, California, USA, with a workforce of 51-200 employees. Its website is https://exol.com.