[Remote] Principal Technical Program Manager - AI

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. The Principal Technical Program Manager will lead the strategy and execution of AI initiatives, ensuring the delivery of impactful AI features and products while managing cross-functional teams and aligning organizational goals.ResponsibilitiesDrive and coordinate efforts across the central AI organization and all dependent product teams to ensure the seamless, end-to-end delivery of AI features and products that demonstrably deliver value for our end customersWork across various product teams to define and implement ways to establish and measure a systemic link AI model performance and customer outcomes. This includes baselining current customer impact and owning the program to drive measurable, continuous improvement in AI effectivenessDrive strategic programs to integrate AI/ML into our internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and qualityDesign, implement, and maintain a high-value, executive-facing dashboard that tracks all key AI impact metrics, development efficiency metrics, and overall organizational goals. Managing the data fidelity and reporting accuracy is a core responsibilityOwn the organizational mechanism for driving transparency and alignment with partner product teams. This includes regularly presenting the status of core AI metrics, communicating strategic research initiatives to move those metrics, tracking progress, and quantifying the actual impact delivered to stakeholders and customersProvide immediate program management and definition for critical projects. This is a dynamic responsibility that may involve: Bringing initial definition to highly ambiguous product concepts. Conducting early-stage customer/partner discovery. Ensuring these initiatives are properly prioritized, staffed, and smoothly transitioned to a dedicated Product Manager (PdM) once scopedSkills10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platformsTechnical Acumen: Deep understanding of AI and Machine learning, Machine Learning lifecycle (MLOps), data platforms, and the challenges of building and deploying central, reusable AI infrastructure and models. A background in computer vision and/or voice technologies is a significant plusAbility to engage in technical discussions with engineering teams, understand key concepts and provide guidance and supportMetrics Expertise: Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms and drive organizational change and accountabilityStrong analytical skills, with experience working with AI performance metrics (e.g. Precision/Recall), real-time video processing, and inference optimizationLeadership: Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, drive consensus, and communicate complex technical and strategic concepts clearly and conciselyExcellent oral and written communication skills, with the ability to present ideas, roadmap elements, and business cases to both technical and non-technical stakeholdersCustomer-focused with a track record of building strong relationships and understanding customer needsDomain Knowledge: Experience in public safety, security-focused software (e.g., video security, evidence management), mission-critical systems, or emergency communications is a plusPathfinding: Experience bringing initial definition to 'highly ambiguous' product concepts and conducting early-stage discovery for emergent initiativesBenefitsIncentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family LeaveCompany OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.Company H1B SponsorshipMotorola Solutions has a track record of offering H1B sponsorships, with 41 in 2026, 159 in 2025, 119 in 2024, 146 in 2023, 170 in 2022, 153 in 2021, 155 in 2020. Please note that this does not guarantee sponsorship for this specific role.