[Remote] Principal Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform that redefines how brands and people connect through personalized experiences. As a Principal Technical Program Manager, you will lead complex initiatives across Security, Business Systems, and IT, ensuring successful project delivery and alignment across teams.ResponsibilitiesDrive Delivery of Complex Programs: Ensure successful planning, execution, and delivery of Security, IT & Business Systems projects that require alignment both internally and across Engineering, Finance, and Go-To-Market (GTM) teamsOwn Projects End-to-End Within Your Domain: For programs that fall squarely in your area of expertise — whether AI transformation, security tooling, or improving a business systems workflow — step in as the project owner, not just the program coordinator. Drive the work alongside your engineering partner to ensure scope is defined, own accountability for the outcome, ensure day-to-day decisions are made, and remove blockers without waiting for someone else to take the lead. This is about operating as a practitioner, not just an orchestrator, when the work calls for itEnsure Accountability Across Teams: Ensure all parties are aware of the work for which they are responsible, and partner with leads to map dependencies and sequence work effectivelyIdentify & Mitigate Risks: Work with your initiative leads to proactively surface and resolve risks and issues within teams, and escalate to leadership when necessaryMaintain Stakeholder Visibility: Maintain full visibility with leadership and other critical stakeholders throughout the planning, execution, and launch of projects, including raising escalations when neededTrack Results & KPIs: Ensure results and KPIs are defined, tracked, and consistently reported to measure program successConduct Post-Mortems: Lead post-mortems to assess lessons learned and implement improvements for future initiativesSupport team level project execution and operations to ensure teams are positioned to successfully ship & maximize their velocity –adjusting depth and frequency based on project priority, complexity, timelines, and risksSupport Team-Level Objectives: Collaborate closely with Security, IT and Business Systems team leads to ensure alignment with team goals, milestones, and deliverables. Partner with Product and Design to ensure requirements are clear, prioritized, and achievableEnable Technical Decision-Making: Partner with engineers to understand technical challenges, facilitate discussions, and help balance trade-offs between scope, quality, and speedCoordinate Cross-Team Dependencies: Act as a bridge between engineering teams and other stakeholders, ensuring dependencies are well-documented and timelines are metOptimize Agile Practices: Facilitate sprint planning, stand-ups, retrospectives, and other Agile ceremonies, ensuring the teams operate effectively and efficiently to plan and executeDrive Process Improvements: Identify and address bottlenecks, inefficiencies, or gaps in engineering workflows. Implement solutions that enhance team productivityEnsure Delivery Transparency: Maintain clear documentation and reporting for team progress, risks, and decisions, ensuring alignment across all stakeholdersSkills10+ years of experience as an embedded, Technical Program Manager delivering impactful initiatives from planning through launchProven experience operating within the Security, IT, and/or Business Systems ecosystem—overseeing technical programs that ship new tooling, features and products to internal customersDemonstrated ability to align technical program execution with business objectives, ensuring smooth collaboration and synchronization between Finance, Revenue, Engineering, and other key partnersStrong verbal and written communication skills, with experience tailoring messages for technical and non-technical audiences at all levelsAnalytical mindset with a focus on identifying solutions to challenges and delivering outcomes. Experience managing ambiguity and competing prioritiesHands-on experience with Agile frameworks and methodologies, including Scrum, Kanban, or SAFe, and a track record of improving team workflowsThrives in a dynamic, fast-paced environment where autonomy, ownership, and proactive decision-making are keyCommitted to driving process improvements and leveraging feedback to enhance future program deliveryBenefitsEquityBenefitsCompetitive perks and benefits, from health & wellness to equity, to help you bring your best self to workCompany OverviewAttentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://attentive.com.Company H1B SponsorshipAttentive has a track record of offering H1B sponsorships, with 9 in 2026, 32 in 2025, 21 in 2024, 9 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.