[Remote] Principal Technical Product Manager - Hasbro Direct

Note: The job is a remote job and is open to candidates in USA. Hasbro is a company that takes play seriously, seeking curious adventurers to build innovative experiences. As the Principal Product Manager for the Unified DTC Platform and Experience, you will lead the product strategy for Hasbro's Direct-to-Consumer organization, overseeing the entire fan journey from storefront to post-purchase. This role involves defining product vision, driving operational excellence, and leading a team of Product Managers to enhance customer satisfaction and streamline processes across various brands.ResponsibilitiesDefine and Execute the End-to-End DTC Product StrategyOwn the product vision and roadmap across the full DTC ecosystem, including storefront experience, checkout, order management, fulfillment, and post-purchase journeysEnsure alignment between front-end experience and backend capabilities, creating a seamless and scalable fan journey across all brandsPartner with Engineering and Architecture to extend Salesforce OMS integrations with payment, tax, and logistics systemsTranslate customer feedback and business goals into product requirements that improve fulfillment accuracy, reduce processing time, and support new fulfillment modelsDefine and drive platform-level OKRs spanning conversion, order success rates, fulfillment SLAs, and customer satisfactionDrive Operational Excellence, Automation, and Platform ScaleLead initiatives that simplify and automate high-volume workflows, including refunds, address changes, and split shipmentsExpand automation strategy across end-to-end workflows, reducing operational overhead and enabling scale across regions and brandsCollaborate with Customer Care and Digital Genius teams to deliver self-service capabilities and automated case resolution flows that reduce contact volumePartner with Analytics to identify bottlenecks, measure process performance, and prioritize optimizations that deliver the highest business valueStandardize workflows, capabilities, and integrations to enable a scalable, unified DTC platformEnsure all automation efforts align with compliance, tax, and financial reconciliation requirementsLead, Scale, and Develop the Product OrganizationLead and develop a team of Product Managers and Program Management, establishing clear ownership, priorities, and growth pathsProvide product direction, coaching, and mentorship to Product Managers and cross-functional partnersEstablish product management best practices, operating rhythms, and decision frameworks across the DTC organizationGuide teams to focus on measurable outcomes, balancing near-term improvements with long-term platform scalabilityRepresent the DTC product domain in roadmap planning, quarterly reviews, and leadership forumsLead Cross-Functional Platform IntegrationPartner with Front-End, Data, and Platform teams to deliver a cohesive fan journey from discovery through deliveryCollaborate closely with UX to define and deliver a unified, high-quality experience across all touchpointsAlign with Operations and Finance to ensure OMS capabilities support fulfillment processes, regional compliance, and accounting automationAct as the connective layer across Product, Engineering, UX, Operations, and Data to ensure consistent execution against a unified platform visionContribute to the Unified eCommerce Platform roadmap, ensuring seamless integration across all systems and global expansion effortsSkills7+ years of product management experience in eCommerce, order management, or fulfillment systemsStrong knowledge of Salesforce OMS, warehouse management systems (WMS), or ERP integrationsProven ability to lead cross-functional delivery with Engineering, Operations, and Customer Experience teamsDemonstrated success defining measurable outcomes and driving improvements through data-driven prioritizationExcellent written, verbal, and stakeholder communication skillsExperience with multi-region fulfillment, 3PL integrations, and SAP financial reconciliationBackground in workflow automation, customer care tools, or service experience platformsTrack record of leading complex, multi-brand product strategies on a global scaleExperience mentoring or managing Product Managers, or serving as a team lead with responsibility for product direction and coachingBenefitsHealth & Wellness: Medical, Dental, and Vision InsuranceTime Off to Recharge: Paid Vacation & HolidaysFinancial Well-being: Generous 401(k) MatchLife & Family Support: Paid Parental LeaveGiving Back: Volunteer & Employee Giving ProgramsLevel Up Your Skills: Tuition ReimbursementExclusive Perks: Product Discounts & More!Company OverviewHasbro is engaged in providing children’s and family leisure time products with brands and entertainment properties. It was founded in 1977, and is headquartered in Pawtucket, Rhode Island, USA, with a workforce of 5001-10000 employees. Its website is https://shop.hasbro.com.Company H1B SponsorshipHasbro has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 5 in 2024, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.