[Remote] Principal Solution Architect, Operations Technology Management (OTM)

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a leading company in Information Technology and Services, focused on leveraging AI to enhance business processes. They are seeking a Principal Solution Architect to consult with customers on implementing Operations Technology Management (OTM) solutions, providing architectural guidance, and supporting sales activities to drive customer success.ResponsibilitiesLead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizingBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practicesInteracts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a WorkflowDesign and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practicesEstablish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmapsLead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successesPromote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence TeamEnable and mentor other members of the ServiceNow delivery team and partner ecosystemUp to 50% travel annually, driven by customer needs and internal meetingsAbility to create documentation and service offerings to help promote our servicesAbility to be flexible and work in other areas of Risk and Security to maintain their utilization KPIAcquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS): CMDB Fundamentals, USEM (VR), Security Incident Response, Integrated Risk Management (IRM)SkillsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industryIndustry domain experience in Operational Technology (OT)Industry domain expertise in ITOM ServiceNow modules. This would cover areas such as event management, Discovery, CMDB, and Service Graph ConnectorsFamiliarity with Purdue Model and ISA-95/IEC 62443 segmentation conceptsFamiliarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM)Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870- 5 - 104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworksUnderstanding of security zoning, segmentation, and zero-trust concepts in OTWorking knowledge of configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility8+ years of experience as part of a professional services organization; or equivalent education/experienceControls engineering or OT network security background a plusCreative with comfort running projects independentlySuccess driving complex issues through analysis and resolutionExperience working collaborativelyVast and varied experience across leading Technology software platformsDemonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons, and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problemsCustomer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer successInteracts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutionsCapable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitudeExperience conducting solutions presentations and obtaining customer acceptance of solution designStrong capabilities in forging trust and engaging a remote or in-person audienceStrong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagramsA passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologiesServiceNow Certifications (required or must be achieved within the first 90 days): Certified System AdministratorAt least 2 relevant Certified Implementation Specialist certificationsDesired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)Company OverviewServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.Company H1B SponsorshipServiceNow has a track record of offering H1B sponsorships, with 141 in 2026, 910 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.